March 2024 by Nadia Alshahrani
It took me an hour and a half to wait on the phone for a response, and I was number 1 on the waiting list, then the call was put on hold. This is a very bad thing, especially if you are sick and need to see a doctor.
March 2024 by VESTIRSI VINTAGE
Used to be able to book an appointment if I rang up at 8am, instead line jusy goes dead and the only choice you have is to hang up. I have to ring in the middle of the day and say it's an emergency, even then I don't really get much out of an appointment and the receptionists can be quite antagonising. I called yesterday and called today, both times phone is cut off on me.
March 2024 by Just Reviews
The Phone Line Keeps Crashing! It rings then goes to a constant tone. I wouldn't be surprised if it cost someone their life trying to get through! This has happened multiple times to me! Please report it to them!
December 2023 by Hannah
Dr Matthews was brilliant; best GP I?ve had. The website and online booking service are really easy to use- Thankyou!
October 2023 by Phoebe Wadey
Calling up is a nightmare, even at 8am appointments never appear to be available and you?re always on hold for at least thirty minutes. Is there anyone even working the phones?
October 2023 by Stacey O
The doctors are real unicorns, particularly Dr Castle who has looked after my family with such empathy and kindness. Thank you so much! I highly recommend.
October 2023 by Dean Spears
This is a great practice. Called up and received a same day appointment as well as being able to book online on the NHS app. Thank you.
September 2023 by Matthew Max Jackson
Before the first Covid lockdown, I had a flat mole on my back right in the middle, between my shoulder blades. Perfectly located where I couldn't reach it.By the end of the third lockdown, it had grown. Now it was an itchy, cracked, bleeding thing. That poked out and was sore and would bleed profusely if i was too rough with a loofah or a bath towel.Well, that's got to be chopped off!Luckily, Beaconsfield have a fairly regular 'minor procedures' clinic on site at the practice, which is MUCH more convenient than the surgical waiting lists at RSCH.One quick jab and a few scalpel slices later, job done. In and out, start to finish in 30 minutes.Laboratory analysis said Basal Cell Carcinoma, (or skin cancer to normal people) Luckily not the type that spreads to other organs or parts of the body, but untreated it would slowly spread across your skin like a weird moss fungus, which sounds lovely.Great job, love your work, would recommend!!
April 2023 by 12374748 146373
* RECEPTIONISTS NEED REPLACING! *Writing on behalf of my Partner as she?s very upset. She called the practice, looking to book a short phone appointment with a Doctor regarding a medical problem. The phone was answered by an extremely unwelcoming, rude lady (didn?t get her name), who had some strange sort of power-trip. The lady was rushing my partner as she clearly couldn?t be bothered to do her a job to any sort of standard. And having now read the reviews regarding the receptionists at this practice, that would come as no surprise. She assured my partner - in a condescending, passive aggressive manner - that there were no doctors available today and to call back tomorrow. And, ?unless it?s an emergency, there won?t be any doctors available?. Which is strange as it is new news to me that GPs are only for emergencies. We then decided to call back not 5 minutes later as I thought this seemed wrong. A very pleasant, helpful man (I didn?t get his name) answered. We said the exact same things to him, and he actually let us elaborate on the medical problem - unlike the lady. And surprise surprise, there were no issues. He booked my partner in for a phone appointment, to be called with in a few hours. So the lady quite literally lied!? I mean, it really is disgusting. Poor customer service does happen, and I guess that?s life. But when it comes to people?s health, and you get treated like that - with such negligence - it?s nothing short of disgraceful. I really hope and urge any kind of senior staff at the practice to read this review, and the other numerous similar reviews, and to actually do something about it.
April 2023 by Melissa Troiani
Incredibly hard to get appointments, especially for neurodivergent people like me, and when you do the doctors are patronising and make you feel like what you are experiencing is in your head, you have to beg for referrals and they never do physical exams.I've been with them for more than 2 years and is just getting worst.
April 2023 by Sara Eastwood
Exceptional doctors, extremely rude receptionists.Deeply distressing waiting to be seen by a doctor whilst I can hear the receptionists on the phone being unacceptable, shouting and patronising with patients.
March 2023 by Gill Newton
Fantastic staff nurses and doctors are amazing. Thank you we are so lucky to have a surgery like youA special thanks to Dr Matthews x
January 2023 by Suzanne Jaquet
I have been with this practice for over 15 years, myself and my husband. All I can say exceptional surgery all the staff and Doctors . Would not go anywhere else, even during Covid.
January 2023 by Mike Hennell
Phoned in to make an appointment this morning, to receive a fit to fly letter & repeat prescription, for a holiday I'm due to go on this weekend.Michelle at reception very rudely just told me it wasn't an emergency, they were full & hung up the phone mid conversation.The holiday has been booked for a long time, and now left feeling distraught.
January 2023 by Tommywl.80
There was a screw up in correspondence both my and your end, that delayed my medication. "Rob" the pharmacy technician called and stayed with me until it was organised again and text 20 minutes later to reassure me it was all fixed. I really appreciated his patience, I would've got into a tangle again. Really appreciated that, thanks
