August 2025 by Sue L
Have just learned of this store's policy of calling pest control to a pigeon trapped in store, despite a local wildlife group's offer to set a humane trap after store's closes. I will avoid shopping there in the future.
August 2025 by Deecee
Disgraceful store manager, was offered to get pigeon after closing using humane traps and store manager has declined to say he is getting city pest control in. Bloody disgraceful!! That you are happy to have a pigeon shot and its head stamped on over being trapped amd caught humanely.
August 2025 by eddie baker
I went to Asda Hollingbury today for my weekly shop. I normally use Tesco Lewes but my car has broken down and this is my nearest store. When I went to pay their was no tills open apart from manual do it yourself tills. This I struggled with as I am no used to it as Tesco always have staffed tills. Their were two staff six feet away watching me. They kept coming over and telling me when I messed up. Surely one of them could have manned one of the tills. I was told that the staffed tills don't open until 10am. I won't be returning and was reminded how much better the Tesco store is.
August 2025 by Brighton Uk
I had to return my Amazon parcel which involved dealing with customer service.
Lesley, (I think that was her name) was the only customer service member of staff at that time.
Lesley's professionalism stood out, even in a busy environment with a long queue.
She demonstrated in-depth knowledge of her role and the issues she was dealing with.
Her courtesy and pleasant demeanor were notable, even when dealing with agitated customers. Lesley handled a variety of complex issues efficiently. She remained organized and composed under pressure.
Asda should be so pleased and proud to have her as a member of their front facing staff.
July 2025 by Christopher Rogers
Friendly staff and very helpful. Well priced
June 2025 by Emma
The shelves always seem to be a mess and hardly any staff on checkout. Self serve should not be the only option.
June 2025 by Stefania Juhasz
I love asda but this one, AHHHHHH.
See it?s a tricky one because this is my favorite asda. I like the lay out but they never have things that I want when I want them. It?s upsetting. Do better asda, still my favorite in Brighton tho ?
May 2025 by James Causton
I haven't been to an Asda in a long time and was shocked that they were so expensive compared to Lidl and Aldi but also that they close at 10. Those were the two selling points for Asda : cheap and open late.
March 2025 by David T
Numerous posters up within the store about rollback. However there is a huge display of boxes of detergent with rollback signs all over it as you enter the store but no price displayed for the product. If you are doing rollback promotion you need to be transparent with the customers regarding your pricing
March 2025 by Elke M
Asda Hollingbury - long story. We used to go there for convenience as its closest to us. A few weeks ago, using scan and go as usual, I was selected for a quality check. I welcome quality checks because I cannot stand it when people steal as it drives prices up for everyone. I was told I had missed three items and a full rescan was required. I felt incredibly embarrassed and guilty for having missed 3 items. Had to unpack everything, it was scanned through the till and I had to repack everything. It happened a second time despite me feeling certain I had scanned everything. Again, a whole lot of hassle and embarrassment for me. This time a member of staff helped pack. She damaged some of our yogurts during the process as she carelessly put items in my bags.
Today, I made sure I checked every single item had actually appeared on the handheld scanner. Again, I was selected for a quality check, apparently I missed the eggs, I know I scanned them. During the full rescan it apparently transpired I had missed 3 out of 5 t- shirts, which I know with 100% certainty I hadn't. I made a complaint to what I believe to be the store manager Jack. He tried to be empathic but barely managed to be sympathetic telling me he believed me and then proceeding to say there NEVER is any faults or mistakes by the machines. He basically told me I was lying as I told him I had checked after scanning that each item had appeared on the handheld machine.
The handheld scanners transfer your shop via a wireless connection to the checkout. Let me ask you, in your jobs or even privately, how many times a year do you download something that turns out corrupted, incomplete, download failed etc? And Jack is telling me their handheld machines always transfer the whole shop and i must have missed them? The way I was treated by staff and Jack in particular was absolutely appalling. Official complaint has gone in but it has left me feeling utterly upset, angry and frustrated at yet another 30-45 mins of my day wasted needlessly, the embarrassment, and yet more damaged items due to the rescan etc. I also feel, now that I know for sure I scanned everything today and still the system insisted i missed items, that the other times possibly also weren't my fault and feel even more angry for the waste of my time and upset caused.
I will never set foot in this store again. Utter disgrace.
Jack didn't even take any notes despite me saying I want to make an official complaint. He clearly didn't take me seriously and just wanted me to leave.
Don't shop there, their staff are rude, uncaring and the company does not give a damn about the people making it rich.
Shame on you Asda!
Here's the proof that I did scan them all, so either the woman doing the rescan was at best incompetent or maybe their systems aren't infallible?!
In the end I was overcharged!!! And had to go back in to get a refund. Waiting for my apology....
January 2025 by Sonya Owens
System was down when we shopped here 19/01/25. Was told we couldn't scan our rewards card only to be told by customer service via telephone five minutes after leaving the shop that they should have been able to scan our rewards card and that according to their terms and conditions rewards cannot be added to an account at a later date. I also have terms and conditions as a customer and ASDA has failed.
January 2025 by aslans
Absolutely rubbish service today. Asda is Asda! Went to petrol station- it was shut because card machine didn?t work okey I said can I pay cash then- no they can?t open just for me as it will tease other customers. 4 hours later I?m trying to call Hollinbury Asda to find out if petrol station reopened. Do you think there?s a slightest chance to get through? Tried all the options- no options will allow you talk to anyone and no options will offer ?petrol.? Nightmare!
January 2025 by Mich
Was very busy when I went here but it was the day before xmas eve so was to be expected. I thought the level of stock was very disappointing a lot of the shelves were empty & lots of items unavailable. Also the amount of empty cardboard boxes on the shop floor was ridiculous I'm surprised nobody fell over.
December 2024 by M I ARIF
Very good Price, polite staffs and do the perfect job. Definitely recommending it. Always using them personally.
December 2024 by Richard Larter
Have been shopping here for years, definitely going downhill, over the last few weeks I have been buying fabreeze air freshener because it's a star product, meaning you get 10%cash back in your Asda rewards, I hadn't checked my account for a while, when I did I noticed that no money had been credited to my account.
I phoned customer services and they said it's not a star product, even though the sign on the shelf clearly says it is, how many others have been caught out, not a happy customer ?
