December 2023 by malcolm bates
I have used Screwfix for decades and rarely had anything but 5 star opinions in the branches but my last purchase was what I feel is appalling customer service backup. Since moving house i travel about 36 mile round trip to use Screwfix but make the effort although less frequent than my many visits to the wonderful Maidstone branch when I lived there.My latest purchase included a can if expanding foam that i needed on the day I purchased it. I went early so i could seal around new bifold doors in my living room as guests were due for lunch.When I got home and went to dinner the job I found that the foam canister had no nozzle and according to my understanding on the can there should be a detachable tube nozzle to fit on the cone shaped fitting of the can.I contacted the support people who said they could not just send me the nozzle in the post but i had to drive back to the branch and swap the can for another. Its costs more for an slmost 40 mile trip than the cost of the product so most likely just buy one at my local hardware shoo and cease my long term support of Screwfix, which is a pity but if a branch cannot fix their error without major impact on the customer then they are not a company I wish to support.
December 2023 by Joy Cosens
Popped into bexhill branch for hose for air con unit. Fab service from David, a manager, solved a problem easily with his knowledge of using with different products linked together. Very helpful, knowledgable and professional. Five star service. Thank you
December 2023 by Phil Jarvis
Well stocked with good service
July 2023 by Peter martin
Went into Bexhill store today to collect am item. The lady who served me asked if I had used the app to order. I said I had. She then asked if I had got my discount on offer. I said no. She said don't worry I will refund it to you then re order and I can apply the discount via your phone app. She went a country mile out of her way to help me and save me money. I thanked her for her exemplary service. I will be using them much more in the future if this standard of service continues. Well done young lady see you again soon ?
April 2023 by DOTcom Trading
The two gentlemen on the trade side are really helpful, always a pleasure to talk to & make great coffee!
April 2023 by nigel smith
I usually go to this store I prefer to go elsewhere now the person who served me should go elsewhere
February 2023 by Julia Beresford
really helpful staff. great communication and good range and price of products
June 2022 by S CW66
I messed up my order.But the lady behind the till sorted it all out.Very happy with service of Bexhill branch.
October 2021 by Mark Hyder-Smith
Good stock range at good prices. Bexhill store staff always friendly & helpful to the amateur DIYer
July 2021 by shaun french
Very helpful staff service with a smile and even a cup of tea
July 2021 by ANDY COLVIN
Pleasure as always, friendly, helpful and go the extra mile to assist or recommend
July 2021 by Jooles
Always great service & good quality products.
July 2021 by Pete Whelan
Always helpful and have good levels of stock.
July 2021 by Brent Haslett
Helpful and pleasant staff, good range in stock. A handy store to have locally.
July 2021 by Darren Bradstock
Always really helpful and don't keep you waiting unlike some screwfixes I've used in the past.First rule: don't keep the customer waiting because your chit chat behind the counter is more important (chichester branch).Bexhill are brilliant and use all the time.
