June 2023 by Brian Norris
I was in town and decided to draw out some cash. I went in but only had my phone with me as all my cards are held within the Google wallet. I found it hard to believe that they don't have a card reader you can use. I told the cahier I could give her my sort code and account number off the top of my head, no good. I had a photo of my passport on my phone, no good. I have the Lloyds app on my phone, so I could access my account as proof, no good. The only thing they can accept is my physical card, which I no longer carry as everywhere else has joined the 21st century and can process electronic transactions. The only suggestion she and her colleague could offer was for me to go to a shop and ask of cash back. I noticed a sign saying, "This branch will be closing in July 2024". I wonder why? Well if you can't even get your own money from them what is the point of them being there. I gave 2 stars rather than 1 because at least they were polite when telling me I can't have my money.
March 2022 by Ben lin Liu cheng
Excellent service staff very professional and very helpful
August 2017 by Charmaine masters
Disappointed in this bank and policies absolutely disgusting lack of respect for people and destroying something that is not even theirs. Your a joke
December 2016 by Victor Brocklehurst
Queues. Glass protection for tellers makes conversation difficult when next customers are talking and discussing account with teller privately is impossible.
