October 2023 by Leslie Williams
I was very impressed with the sound technical advice I received from Richard on Wednesday 4th October, which gave me great confidence and helped me make my purchases by telephone so much easier today.
September 2023 by Victoria Godsall
Sales person - was IMMENSELY helpful and patient with a professional but personal manner. It was not a big order but the salesman, Richard, made me feel very valued. The salesman really knew the product and understood kitchens and bathrooms right down to the smallest millimetre. Thanks so much .
September 2023 by Jordan Ward
Really poor customer service. Worth buying from somewhere else that will stand over faulty products.
September 2023 by Gary Owen
Very helpful man on the phone, sorry i forgot your name mateI am getting Old.Loads of advice and helpful with delivery.
May 2023 by Gillian Wilmott
My husband was able to get answers to some questions he needed to know and buy the item with the same phone call. Very helpful gentleman spoke to him.
April 2023 by Anna Percicoe
Great service, pricing and in stock products. Swift next day delivery. Thank you.
March 2023 by Chris Hough
I had a query regarding a compact sink sales staff were really helpful. I would definitely recommend speaking to them directly to use their knowledge to find the product you need at the right price
March 2023 by gill woolfson
Richard was brilliant but I'm having to return this tap as it's too small and can't find out how to do it. I just missed calling back Richard tonight for further advice before I order, probably, the Abode Atlas
February 2023 by Christine Hollingworth
Richard was very helpful answering my questions and processed my purchase over the phone. Can't comment on delivery etc as I have only just bought the sink.
February 2023 by David Wheeler
Although the wait to get through to sales was quite a long time ( > 15 minutes), Richard patiently guided me through the purchase procedure after I had difficulties with making an online order. Top marks to Richard.
November 2022 by Jon McLeod
Excellent service, this is the 2nd time I have called to discuss purchasing your products and the help, advice and knowledge and the easy manner in which the information was conveyed made this an excellent and very user friendly communication.
October 2022 by anna milliken
I had my kitchen fitted and found that the sink Belfast sink was too big (no one had told me about the 10% tolerance) and I would have had to take the kitchen out and add extra, short filler panels each side of the sink (expensive in labour). I called around lots of places to see if they could find me a kitchen sink that was 800cm wide or less. No help from anyone; 'stock held elsewhere,' 'we can't look at them' & 'you could order more than one and see what fits'. I then found Sinks-taps on line, called and spoke to Richard. He said that they had six in stock and he would ask the warehouse to get them down and measure each one.....already very impressed with the customer service! I called the next day and he said they had managed to measure three so far and all were bigger than 800cm :-(. I then got the best email ever, he had found one. I went to collect it as they aren't too far from York where I live and was met by two lovely men from the warehouse. They said Richard had personally been down and doubled checked the size of the sink. If this isn't customer service, I don't know what it. So happy I bought a beautiful kitchen tap too. I will be back for our house bathroom fittings, the level of customer service is second to none.
October 2022 by First Women
The taps arrived in good time, but within 5 months the handle has worked loose and can?t be refitted.A month ago I sent the company a complaint about poor workmanship of product, but to date I have had no reply or acknowledgement - I live in hope
October 2022 by Ann Perrott
Excellent customer service,spoke to Richard who could not have been more helpful if I could give ten stars I would ,really good website lots of choice would not hesitate to recommend and will definitely use sinks-taps again in the future
October 2022 by Andrew Commins
Feel misled over delivery times and found customer service/management really condescending.Next to item it said delivery 4-6+ weeks. I took that it would be around 4-6 weeks given a couple of weeks. Instead they have a banner down in the description (which i didnt need to read) that says this actually means 4-5 months!! He saw no logic in rephrasing to 4-5 months. Or even 6+ weeks. I'm now at 12 weeks. Another 8 to wait.
