August 2025 by M S N
My family was subjected to an experience that was both profoundly degrading and deeply distressing.
My family, which included both a young child and vulnerable members, was met with hostile and accusatory treatment over what was a genuine mistake. Responding to my young nephew?s insistence, my father placed a Spider-Man costume on him over his clothes and brought him to other family members, wishing to check the fit and seek their opinion. In the process, the price/item tag was inadvertently discarded - an honest mistake (i.e. no intent of wrongdoing). Instead of exercising even the most basic courtesy or discretion, the security guard rudely (if not aggressively) confronted my father and insinuated a potential attempt at theft. A second staff member then joined in, equally or more confrontational and discourteous, and together they demanded immediate payment and asked my Family to leave the premises.
Such conduct is unacceptable. This ordeal left my Family humiliated, unsettled, and deeply distressed. To make matters worse, there remains the troubling possibility that our ethnic background may have influenced the manner in which staff chose to address us.
For a retailer of Tesco?s stature, such behaviour exposes not merely a failure of professionalism, but a profound disregard for the basic dignity owed to every customer.
July 2025 by Eva Julian
came here earlier today with my younger sister to buy one of my friends a birthday present. I found a lovely gift set of tequila rose which I decided to buy for her. When I went to pay I was told both me and my sister needed ID to be served. I am 22 and my sister is 15. I explained the fact that she was my little sister and didn?t have any and showed my ID and they still refused for me to buy the gift set (which by the way clearly was a gift and not for either of us ). I asked how this is correct as the law states any 18 year old can buy alcohol and they said it?s because we could be friends so I offered to show both our bank cards to prove we where sisters as they have the same last name on them. The staff were rude and snatched the alcohol from me without even acknowledging this. It is utterly ridiculous that they refused to serve me. There is a 7 year age gap between us and I am old enough to have children. It is ridiculous
July 2025 by Lee Walker
Clothing staff need to address customers with a bit of respect instead of having attitude asked a member of staff a simple question politely and was answered in a monatone grumpy uninterested attitude suggest they train staff on how to respond to customers in a polite friendly manner sorry Tescos you lost a sale definitely wouldnt recommend this store
July 2025 by Robert Clay
Parking is a joke spent ages driving around for a space then upon exit needed to go back and use a machine which then timed out the ticket, the trolley guy said go speak to customer services who then said there is nothing they can do but should give you a 15 mins Grace period which was also wasted running around trying to validate and see if they could do something in customer services.
Its easy to see why people are moving away from the big super markets who are just trying to claw back extra money from customers.
July 2025 by Gillian Duncan
Ok I shop here a lot , but I?ve never been accosted so rudely by the security as I was leaving the shop ?.. alarm went off I?d been I H&M and they had assured me I was ok leaving their store ?. She said? what?s in that bag ? empty it please ,,, I say it?s H&M all of it ? she took it all out what?s this what?s this ?? I tipped all my Tesco stuff out and gave her the receipt there was no conclusion or apology , felt stupid leaving and angry she wa just too aggressive
July 2025 by Ewa Gorka
Great promotions, large space for disabled people, wheelchair lift, etc. I am very pleased, thank you!
July 2025 by Nat Jemel
I had always been very happy that Tesco still considered the health of their customers by continuing to provide hand and trolley sanitizer. However, the past 4 months, whenever I do my bi-weekly shop, either there's no hand sanitizer, no trolley sanitizer, no paper towel, or no nothing at all. I have mentioned this to members of staff often, but nothing has been done.
Please Tesco, keep on looking after us, it is appreciated
June 2025 by P F
Tesco store front in St Stephens is absolutely filthy the windows have a decade of grime on muck on them even when people have written on the glass it still hasn't been clean Tesco you need to sort your first impressions out as if you look at the front whats the behind the scenes and in store like !!
January 2025 by Peter Quill
The parking is designed to catch you out! The signs for maximum stay signs are insufficient. Last penny you get from me Tesco ?
January 2025 by Sadali Rachicka
I can buy all, what i need. I like this place
December 2024 by Mr_madness 420
They had the Grinch there causing mischief today. My kids loved it.
December 2024 by AGkye
Goverment lauched brand new E visa last year and couldn't be used as proof of ID because of they 'policy', which i do understand, but this is something the senior management team need to be looking at, many international Student and immigrants now have E visa instead BRP. PS: evisa is been out for almost a year now, and few supermarkets we went accepting them.
December 2024 by julie twidle
Rude security staff on the door. A security tag had unfortunately been left on tshirt and the utter lack of response or want to help was shameful. I was told
'they were far too busy to help' and rolled their eyes. Shocking.
December 2024 by Lee Hirons
The lad on click and collect with the beard, he's a pillar of tesco, someone should make CEO of tesco, he would lead by example
November 2024 by ryansonic
Great selection friendly staff, clean and tidy great experience
