August 2025 by Rebecca Francis
We stayed for two nights and had a conjoining room. This was a perfect set up for a family of five.
The staff had put on a scavenger hunt for children to find ice creams symbols to win a treat, which I thought was a lovely idea.
Front desk staff were kind and helpful, interacting well with both the adults and the children, which made everyone feel welcome.
Our rooms were clean and modern (the TV didn?t connect to many of the channels but we eventually managed to find CBeebies which worked).
Comfortable beds.
Towels etc. were well-stocked and we had plenty of beds to choose from.
There was a play park, grass area, outdoor seating, restaurant and indoor play area (though this was mainly closed).
Good sized car park.
Good location, close to the Humber Bridge, Cottingham and a short drive to Hull City centre.
The only real downfalls were:
One lady who worked in the restaurant who my party felt had poor customer service. For identification, she was of slim build, with tied up long brown hair, wearing a black shirt and black cardigan, possibly in her 40s/50s. Her demeanour was poor and everything seemed like an inconvenience for her. It wasn?t just on one occasion dining with her, it was several and I also observed her interacting with other customers the same way. It was a real shame because every other staff member we interacted with were welcoming, friendly and were keen to help in whichever way they could. I apologise that this reflects badly on other staff members. She may just need additional training.
The indoor play area was only open for half a day over the three day period we stayed. When I asked the lady above if the play area would be open today, she responded rudely, blaming staff shortages.
No air con (it was a hot couple of days) but fans were provided.
No lift so had to carry buggy/suitcases up/down stairs.
I could hear running/jumping from the room or corridor above non-stop for a couple of hours, well into the night (11pm). This is a sound-proofing issue, which I can?t imagine would be an easy fix, but always good to note.
We had a wonderful break here and we would definitely return ?
July 2025 by Herminia Victor
Quiet clean room friendly staff 10/10 from me
July 2025 by Timothy Pettitt
Old dated rooms, no sockets next to the bed, no toilet brush, no fridge, no central air conditioning only heating.
June 2025 by Jackie Hutchinson
We had a family breakfast this morning (Sun 29th June 2025). We were celebrating a belated Father's Day. Service from Andrew (in the red top) and his colleagues was nothing short of incredible! It was such an obviously busy morning, however nothing was too much trouble for them. They showed equal respect towards adults and the children when presented with a question. It made the whole experience very pleasurable. Thank you team. x
June 2025 by Athanasios Markatzis
We were given a room that had wall a metre away from the window. Unacceptable!
June 2025 by Sam Pascoe (Sam from Cove Marketing)
I'm leaving a 1 star review based on one factor - the fact that they're limiting your wifi speed unless you pay £5 a day?!
The speed without paying? 200kbps!! unusable, especially for business use. That's 1/5 of a mb per second!
When you pay it goes up to 9Mbps which is still slow by modern standards but at least I can work.
I paid for a room, this is a disgusting extra charge when 900Mbps+ speeds are possible.
May 2025 by Christopher Dougie
Stayed here recently, really nice place,bit hard to get to but really quiet and friendly staff
May 2025 by zoe schooling
Great location, friendly staff as usual. Have stayed here a lot as a family. Nice local attractions to see would recommend even with the friendly peacocks ?
May 2025 by john Clutterbuck
I was surprised how helpful the staff were.They made u feel at home.
May 2025 by Mim Howard
Stayed here for a wedding nearby. Great room, great location, great breakfast. Exactly what we wanted and excellent price.
May 2025 by James Driver
Great location and really friendly staff. Everywhere was clean- but showing its age a bit.
April 2025 by Paul Hudson
A little tired but because it's perfectly placed, great food great staff I liked it.
March 2025 by Pam Peters
The hotel staff went above and beyond and in the restaurant! Changed rooms for us as we unexpectedly had to look after our grandson and they moved our bags for us. Friendly clean. Couldn't fault it!!
March 2025 by Rina Hall
Just what you expected from Premier inn.
Helpful reception clean rooms and convenient
February 2025 by Mandy Huckbody
Great hotel staff friendly. Short walk for food and country park
