May 2025 by wendy sowter
The staff at Next St Stevens Hull couldn't have been more helpful
went out of there way to find what I needed
May 2025 by Connor Mole
I don?t normally leave reviews for high street retail stores, as I feel they often get lost in the shuffle of large corporations. However, this review is a personal shout-out to one staff member who went above and beyond... Ethan!
I hadn?t worn a suit in over five years and didn?t even own one that fit me. With a recent career change and upcoming interviews, I needed to look sharp and feel confident. From the moment I explained my situation, Ethan provided exceptional service.
He took detailed measurements (chest, neck, waist), guided me through different fits to see what suited me best, and was incredibly knowledgeable and patient. My partner was also impressed by his attentiveness and natural rapport.
When the store didn?t have the right style or colour in stock, he helped me navigate the online options and placed an order that matched my sizing perfectly.
Despite multitasking, serving other customers, dressing mannequins, and working the tills he still gave me a solid 30 minutes of focused attention whilst keeping efficiency.
I left spending £300 and plan to return over the next two months to purchase two more suits in different colours, each likely in the £200?£300 range.
Ethan made me feel like I was being fitted on Savile Row, not just shopping at NEXT in Hull. His level of service is far above what you typically expect in a high street store. If I were running a customer-facing business, I?d hire him on the spot.
That said, I have to mention a contrasting experience. While Ethan was helping me, another staff member, Jane, repeatedly interrupted him by shouting across the store to ask product questions. It was disruptive, especially as he was in the middle of processing an online order for me. It affected the flow of service not only for me but for other customers too.
Ironically, Jane failed to close a sale on a product the customer was interested in, only for Ethan to step in afterward, offer insightful advice, and successfully complete the sale before the customer left.
When I later went to the till to buy a tie and shoes, Jane served me. Unfortunately, her attitude was dismissive and unwelcoming. No greeting, no please or thank you, and an error in handling payment which she addressed rudely rather than politely. It stood in stark contrast to the outstanding experience I had just had with Ethan.
While I understand that retail can be demanding and thankless at times, professionalism and basic courtesy should still be expected. Ethan?s exemplary conduct made these lapses by others more noticeable.
To the store manager: Ethan is a true asset. I would strongly recommend leveraging his skills to help raise the overall standard of customer service in your team. Outstanding!
Ethan, if you read this, and you ain't appreciated by the company and treat just like a number. Find a job in a more luxury upper class store, you will fit right in.
May 2025 by Che GueMappa
Stuck gawping forwards
As if the past doesn?t matter
if not for granted,
we don?t take it
the price tag convinced you
to live in impulse
is a safe place
so you double down
flaunt fabrics like diamonds
wait for that plastic smile
you inherited to dissipate
source the next one, and so it goes..
April 2025 by Mareks Malcukovs
I don?t know why was that angel but she stopped me and give me all tension and bring me overcoat but it was not my collar and my reaction was not good but I want apology she was the best and I know what I tell you guys definitely if she left that work please all restings go down
Thank and I hope you know ??
April 2025 by Anne Marie Stagg
One of the chain of Next shops, this store located at the entrance of St Stephen?s Shopping Centre has the expected good range of clothing and accessories etc with some particularly lovely ladies wear at the moment.
The store is light, bright and airy with plenty of room to move around the store without bumping into display racks or other shoppers.
There?s lots of choice for all occasions; I particularly like the Petite section and I also love the summer bags.
September 2024 by Castle Loch
I liked the shop itself but made the mistake of smiling at one of the workers (shoulder-length blonde hair) who then went out of her way to be unfriendly and rude when she served me, almost throwing the clothes back to me when I paid. I assume she is the manager as I also heard her being rude to another worker as I walked away. I don't understand this kind of 'customer service', did you forget that we can leave reviews?? Not a good brand ambassador for Next.
June 2024 by Marcin K (Subtel Kashmir)
Honestly I have visited more than 40 Next shops all over uk and that is my favourite ? friendly and professional staff - especially Jane - not only perfect worker but just a beautiful person ? spent here hundreds of pounds and I will be for sure coming back ?
January 2024 by Oliver MacDonald
Don?t order to the store.
June 2023 by Michaela Stamp
I went into the St Stephens, Hull Next store where I was helped by Vicki.I was looking for some trousers, Vicki suggested a certain style which I wouldn't have normally looked at, but I loved them. So much so, that I went back to purchase a second pair. I was again greeted by Vicki, who went above and beyond, looking for the different colours they came in. She ordered them for me online and said they would be in store the following day, Which they were.I felt Vicki went above and beyond and couldn't have been more helpful.I work in customer service and felt Vicki was friendly, honest and knew exactly what would suit me. Thankyou.
June 2023 by Ethan
Customer service is usually good, and a vast array of quality mens womens and kids clothing, but I don't recommend working there.
May 2023 by bozena Widla
Husband bought clothes for him and one dress for daughter. First he had 2 dresses but was similar so he say to lady if she can cancel one and we gonna take only one dress. When he went home I check on recepit and lady take the dress but didt cancel.. just be carefull how they scan it for you or cancel it.
April 2023 by Zack Eckley
I recently visited the Next store in Hull and was very impressed with the overall experience. The store was very clean and well-presented, with a wide range of clothing and homewares to choose from. The staff were friendly and helpful, and I was able to find everything I was looking for without any trouble. I would definitely recommend visiting the Next store in Hull if you're looking for a great shopping experience.Here are some specific details about my experience:The store was very clean and well-organized. The clothes were neatly displayed on racks, and the homewares were arranged in a logical way.The staff were very friendly and helpful. They were happy to answer any questions I had and offer suggestions.I found a wide range of clothing and homewares to choose from. There was something for everyone, regardless of your style or budget.I was able to find everything I was looking for without any trouble. The store was well-stocked, and the staff were able to help me find what I needed.Overall, I had a very positive experience at the Next store in Hull. I would definitely recommend visiting if you're looking for a great shopping experience.
April 2023 by Zack Bakewell
I recently visited the Next store in Hull and was very impressed with the overall experience. The store was very clean and well-presented, with a wide range of clothing and homewares to choose from. The staff were friendly and helpful, and I was able to find everything I was looking for without any trouble. I would definitely recommend visiting the Next store in Hull if you're looking for a great shopping experience.Here are some specific details about my experience:The store was very clean and well-organized. The clothes were neatly displayed on racks, and the homewares were arranged in a logical way.The staff were very friendly and helpful. They were happy to answer any questions I had and offer suggestions.I found a wide range of clothing and homewares to choose from. There was something for everyone, regardless of your style or budget.I was able to find everything I was looking for without any trouble. The store was well-stocked, and the staff were able to help me find what I needed.Overall, I had a very positive experience at the Next store in Hull. I would definitely recommend visiting if you're looking for a great shopping experience.
November 2022 by Jackie Lilley
Amazing venue
November 2022 by kerry artley
Went in to purchase a blazer, got an excellent clothing & shoe range. At reasonable prices
