Mobile Phone Repair in Hull, East Riding Of Yorkshire

“Took out a contract for 2 mobiles for me and my wife we was looked after by MIKE who was so professional looking after us and even after a slight problem with an app on the phone MIKE rang me and talked me through the problem all sorted now.this review is aimed at MIKE because he goes above and beyond ??BUT one of the staff called JAMES seriouly needs to go on a customer care course he is arrogant rude and a liar if we need to go into the store at anytime we will not be served by this person he has no customer skills at all☹️”

“the reason it is not 5* is that KRCS were let down by the warehouse side of the process. All went well at the store with the order being placed on the Friday and as the item was showing in stock delivery at the store for collection expected Monday or Tuesday of the following week. This didn't happen. I contacted the store on the Friday asking for an update and was informed that it hadn't been shipped due to "getting lost in the system" at the warehouse end of the process. It eventually arrived the following Monday. I have to say what I found a disappointing was that even the store didn't chase it up until 3 days after the latest expected arrival. However there is obviously an issue at the warehouse side of the process if an item that is ordered "getting lost in the system". Don't make my mistake and leave it hoping that someone will chase up the expected delivery date, you will only be disappointed. If they give you a day chase it on that day if they haven't confirmed delivery.All that said the staff at Hull KRCS are knowledgeable, personable and very helpful. I would shop there again.”