December 2024 by Martin Hardcastle
Older female staff member was incredibly rude when I asked if my 4 year old daughter could change her selection even though we hadn't even taken it off the counter yet won't be visiting again
April 2024 by boropsycho
The little outlet is great, but an enclosed store would be better, though it's easy to access, it feels a little too open in the cold as it's pretty close to the centre's main entrance, the variety is great though, and the drinks on offer are very good, when it starts to warm up a little more it'll probably register as being perfect!
April 2024 by England?s Fashion
Doughnuts good as usual, unfortunately I felt like the women who served me (Julie) was very unprofessional I merely asked her if I would receive a parking code for st stephens because it said I needed to spend £5 in a shop to get it, to be sniped at and I quote ? you shouldn?t be asking me that question you should ask Tesco? I didn?t realise it was the only Tesco you could shop with you get the parking code. I won?t be rushing back at nearly £15 for 6 doughnuts with customer service like that. Especially annoying as they where for my daughters birthday and put a dampener on the occasion
April 2024 by C
Cash only, so i had to go elsewere, wont viset again
March 2024 by Uk 84
Cash only, so i had to go elsewere, wont viset again
December 2023 by Nicole Tee
Visited with my son. It?s our thing going to Krispy Kreme. Staff were polite and friendly who I believe were called Finn and Andy? I spilled my coffee on the table and one of them came and cleaned it really quickly and replaced my coffee for free. Thank you again. Really appreciate it
November 2023 by Stu Johnson
Only had decaffeinated coffee
November 2023 by Elaine Clubley
Love this place xx super doughnuts loads of different varieties
August 2023 by Maggie N
Can't share photo because it's Gone (into my belly ?) but I got one a slice of pie. Too big to finish on the train home (but heck I tried) but the very friendly assistant had advised me to warm it up in the microwave for best results. I just had the remaining half and I'd like to that that lady for a delicious cake eating experience!
May 2023 by Chip Marley
Centre of St Stephens Mall. Very friendly and welcoming staff. Loads of seating and space. Great tasting coffee and a brilliant selection of doughnuts which I sadly could not partake as I am trying extremely hard to be a good borderline diabetic which in places like here is very difficult.
April 2023 by Jean C
Student discounts available!Great donuts but make sure you arrive early otherwise most of the nice ones are gone by late afternoon.
April 2023 by Helen McAteer
Used to enjoy buying a pack of 3 as a special treat. Now told 3 are full price and you have to buy 4 for a very slightly reduced price. You've just priced yourselves out of my budget. Plenty of other cakes out there costing far less in these difficult times!
April 2023 by s downes
No complaints about the donuts but the staff need to understand their responsibility regarding lost property. We accidentally left a small item on their counter and 30 hours later when we returned a senior person said that it had been seen and it had presumably been thrown away but didn't know who did this. The item was tracked to a bulk trash container with no safe access therefore it is incumbent on the company to replace it rather than ignoring emails with the assumption that this issue will go away.What should I do with lost property found on my premises?Official advice for businesses remains the same. Universities, shopping centres or any other venue where items are regularly lost, should hold on to the property themselves. If somebody has lost something at a shopping centre for example, they are more likely to enquire directly at the shopping centre than approach a local police station.The law states that you must take a series of ?reasonable? steps to register, secure, and respond to enquiries related to that item. This could involve using a digital lost property system to capture important details. Furthermore, an online form for people to fill out and report an item as lost would be beneficial.How long do I legally have to hold someone?s property?Unsurprisingly, the law states to be ?reasonable?. One month is commonplace. However, many businesses with huge volumes will only keep items for 14 or 7 days. Providing they can prove that they have taken the aforementioned reasonable steps, then this is deemed acceptable.
February 2023 by Rhia
Whilst on the premises of the building I tripped over and dropped the box of donuts. Only one fell out. We politely asked the member of staff - Julie, I think her name was - if we could get a replacement. Even if the policy was that customers are not allowed to ask for another donut, she could have said that to us, but instead she rudely and sarcastically remarked: "It wasn't me that dropped the donut darling." Unprofessional, impolite and disrespectful. Otherwise the place is OK, donuts were a bit of a mess but tasted good. If you go and you see Julie (if that's her name) be careful LOL
November 2022 by Whole World Traveller
When my wife went to pay, their payment system crashed and we were unable to pay. We waited 5 minutes but there was a delay rebooting their system, so we had to leave without our donuts. Very disappointing. We tried 3 different cards but their system had crashed.
