March 2024 by Gemma Louise Wilkinson
Today I decided I would go back to this salon for my second visit to have a refill. The 1st visit was ok nothing special. I did over hear the staff complaining about another customer. Anyway today I was met with a frosty lady staff worker, this lady was I am assuming the manager/owner. She was very very cold, zero customer service and quite rude really. I asked could I have a polish that doesn?t require UVA as I?ve previously had moles removed and skin cancer in the family. The reply was very abrupt, told me normal nail varnish went out five years ago! Then continued to ask me after each acrylic applied to put my hand under the UV lamp. I?ve had gel polish in the past, also had acrylic applied on the past and never had to put my hand under a lamp that many times. I would say 8 times each hand from the start of the acrylic to the application of the gel polish. The attitude from this woman was disdainful and quite rude, almost hateful. I could feel the atmosphere towards the customers, particularly towards me as being very cold. I politely said thank you all the way through the service and remained kind even though I felt very uncomfortable! The nails are uneven on the ends, acrylic all under my nails, no filing done to smooth the edges. Worst set of nails and customer service I?ve ever had and I?ve been having my nails done for many years. At the end the staff worker left me to attend another customer under the UV light and said across the room ?you?re done?! Didn?t stand, didn?t apply nail oil (which is no big issue) but zero politeness never mind any customer service. Happy to take my money though. I spend money on my nails to feel nice and enjoy the experience, this place just lost a good, money spending customer. Good luck with your manners and attitude. If I hadn?t just handed over my hard earned money I would?ve soakinging these ones off. Never again will I use this salon.
February 2024 by Ruth Hallett
Very good service, nice staff.Would recommend this nail salon
January 2024 by Adriana Tomasevic
It won?t give the nails you want and I hate they fall of in a week o
October 2023 by Christina Cook
Went to have a full set of nails today, I was shocked to see a member of staff being assaulted by a co- worker in front of customers. This male co-worker looked visibly upset. There were customers very concerned. I was stunned. This was not acceptable, I am still concerned for the male employee.
July 2023 by Vicky Butler
I went a few weeks back and the manager did my nails. He was very professional, but I went a couple of days ago, and all the girl did was chat on her phone. I asked her to do something different, I won?t explain as I want to remain anon. She ignored what I wanted and said she couldn?t understand me, my nails are now rubbish and much shorter than my original nail. Get rid of the girl who sits on her phone and I may be back. It?s cash only and for a set of toe nails painting along with the shoddy nails cost me £50.Service: Nail painting
July 2023 by Y?n Ngô
Service is very good, variety of samples.Staff had always been so meticulous about samplesI will be back againService: Dip powder
June 2023 by th?m nhã k?
Ilove you all
May 2023 by Jo Davie
I always use HVT. fabulous service & would recommend to anyone. Amazing attention to detail and I always leave with perfect nails ?Services: Acrylic nails
May 2023 by Louise Jackson
Shocking. Bad job an bad customer service. Go elsewhere.Service: Acrylic nails
March 2023 by Jackie White
I have been going to HVT nails for a few years now, at first they was really good enjoyed going there, but just recently like today when I went 3 members of staff did my nails ( I get they swap and change)but this time my nails don?t look very nice u ask for square oval they look nothing like it even the last staff who painted them ask what shape are they! She even said something to the other staff and started pointing at my nails, ?I think it?s time to start going to a different nail salonI just wish the same member of staff did your nails from start to finish as wellService: Gel manicures
March 2023 by Chloe Mills
Absolutely disgusting staff and service. Aggressive isnt the word. Please avoid
March 2023 by Ha Hu
Very good serviceGood design ???
March 2023 by Paula Baitson
Never go there again went in with picture of the nails my daughter wanted they said this blue be the best for what she wanted when finished they was nothing like what she wanted as they should of been a darkish blue and they came out light blue and looked awful so I said I wasn't happy with it she stood up shouting and pointing at me said that's what I wanted then the others staff started shouting at me so I told her to mind her own business so they started talking bout us in there own language and she also started filming me she was very abrupt when I said I wasn't happy to pay £40 for something I wasn't happy with so she took them off started mumbling under her breath she made my daughters fingers bleed very unprofessional will never go there again
March 2023 by Toni Lou B
NEVER AGAIN!!!!!!! Where do I even begin.... went in for a pedicure I got sat straight into the seat thinking it was about to begin to then get my toes painted first (very badly I may add as he added 5_6 layers of shellac and a day later my £40 pedi was coming off! He then put my feet into the water after the shellac application! Rude bizarre and bad service is a understatement. 24 hours in my nails have snapped and I now have a nail infection !! The shop is unwelcoming the staff blatantly speak badly about you in they're language when you ask them to correct something im now sat on holiday with badly done nails and toes in agony ! Please avoid girls.Service: Manicure
March 2023 by Karen Ducker
My nails have been done perfect every e
