June 2025 by Riri
I had a very positive experience with Wendy today. She was kind and incredibly helpful. It was very pleasant to deal with her.
June 2025 by Christina Lakes
I stopped going here because the workers are super oddly defensive and stare as if you?re doing something wrong, really abrupt at the checkout. Really offputting cult vibe.
April 2025 by Anne Marie Stagg
I?ve visited this H&M many times over recent years. As it?s one of the first stores you see when you enter the shopping centre it usually has really good window displays and that?s what draws me in, even when I?m really heading to Tesco for a food shop?
I like the way the store is organised: it?s light and bright with plenty of room for moving around the different sections.
I?m a fairly standard size 12 so I can usually find items in my size.
Love the current range of colours.
Staff are friendly and helpful although a little think the ground.
December 2024 by Mollie Roper
Had massive issues with this store and customer service, I?ve been waiting for a refund for over a month, and I?ve had about 12 emails telling me it?s been processed (shocker it hasn?t) and I had a phone call this morning saying they?ve never processed it because the store manager needs to approve it. I?ve been emailing for over a month now trying to sort it out and I have to wait 5 days between emails for a response. Can someone actually sort this out as it?s beyond ridiculous now!!!!!! I will not be shopping here again it?s dreadful
November 2024 by Lucy Young
Really poor staffing issues, no staff on tills upstairs, waiting a very long time in queues, the self service checkout always says error go to the tills, will avoid from now on.
May 2024 by Tazhan Arif
Every things in good quality
April 2024 by Cyndie Moss
Myself, my husband and one year old son visited the Stephen?s store today 6/4/2024.
The manager needs replacing immediately she makes it very clear you are not welcome within ?her store? she swore in my face several times while I had my one year old in his pushchair next to me. Looking at other comments she is the issue and it needs rectifying immediately. I have sent an email to HR hopefully necessary action is taken. I am not the first customer to be treated like this and won?t be the last. I will not continue to shop within this store while she works their.
April 2024 by Margo Graniczna
Very unpleasant experience after shopping in the store due to Staff. I had the impression that I was not welcome in the store and it discouraged me from making further purches.
March 2024 by Gillian Harwood
Finally found a denim skirt the right length. Sizes not good had to go up two sizes to the skirt I was wearing. Price reasonable. Very clean looking store. Don't expect to find any staff if you need any help they all stood talking at the till all four of them. Went to pay but you left stood there even though there wasn't a queue. They too busy chatting to bother about customer services. It was definitely a chore for her when I asked for a bag. Not a pleasant shopping experience
February 2024 by Robert Davey
Usual H&M. Not great to locate the various sections. Staff no encouraging those in the queue to use the self-scan.
February 2024 by Anna mff
Management need to be replaced as soon as possible. H&M is definitely my favourite shop but can't shop there anymore . Rude cashier and just atmosphere I can't stand
February 2024 by Anna Mudlaff
This place is a joke. Just drove there 40min as its closest to my place. It says they closing 6pm but arrived 4:40 and nice lady informed me they actually closing in 20min which was ok... I took few clothes and sent my boyfriend upstairs to check some men clothes. He came back straight away (was 4:50) and said they told him he can't check anything as they closing. I was still downstairs and I've asked if i can try on some clothes and assure I will make it before 5. Thay said no-we are closing ... After shop i went to shop across and seen when then closed-few min after 5. It means i could easily try on some clothes and pay. Asked if I can speak to manager and they said she is next to the door. When I was leaving the store there was 5 people there (2 which was security) so just passed as they looked busy talking. I was working myself in the shop with costumers and i know it is annoying when you need to stay behind but it wasn't 5pm . 5pm is when you can close your till and then the door. My management would never allow things like this to happen and this never happened to me before.
January 2024 by Sagar Godhaniya
Lovely place
December 2023 by Isaac Solomon
I enjoyed shopping here
December 2023 by Caroline Raison
The children's clothes are of really good quality
