Department Stores in Hull, East Riding Of Yorkshire

“Needed a matching ball of wool to what i bought a few weeks ago and although there was not any at my nearest store they rang around to find one for me to pick up later. excellent staff going beyond ?”

“Good crappy cafe though. Ending hot food early in day is a bad idea. The fuel there works hard though seeing to customers they need a better range of nibbles like egg and apunaxh or jacket tattle an even beans on toast or soup
And roll.”

“I always get the same things and they are always available. The Assistant at the Till asked if I needed bags and was pleasant too. So easy to get in and out quick too.”

“Tills are very chaotic since they changed many years ago to self-service. It is very difficult for mothers with prams for others to get by to either be served or to leave the store.
Gets 4 stars due to bargins and choice.”

“What a lovely well presented shop, so impressed went back twice, the lady on ladies department with 4 children, so enjoyed my time spent with you. Talking about pensions, your customer service is outstanding. Thank you for all your help. I will be back.”

“In the midst of the retail park, in a well organised environment is TK Maxx with lots of designer wear and many options to choose from. Cloths, bags, shoes, jackets, underwear, perfumes, gift packs, etc. Some form of loyalty cards are now available. Parking is free for 2hrs”

“A great store in St. Stephens Centre in Hull. Easy access, wheelchair friendly.
A short walk from both bus station and railway station.
A great variety of stock,which includes clothing, household goods, kitchenware, and great assortment of international foodstuffs.. Wheelchair access and lifts to upper floors.
Great service and very good checkout considering how busy it is.”

“Nice shop, staff friendly, good selection of children mens, ladies clothing and homeware. There is an Asda next to it. But be Aware to check parking sign for times, there isn't enough time to go round both shops. The parking is owned by a private company if you're over 3 hours. You get a parking fine.”

“Went here today with my sister who needed to replace her Windows phone. The staff were amazing. They were very friendly, efficient and not at all pushy. They made the process of transferring everything very easy. Well done, good to have excellent service.”

“Better n cheaper than wilkos was , hopefully doing a roaring trade now, bought a blowlamp last week for 14.99 and screwfix was 29.99 for same thing ! Great traditonal type shop , and great personal service ! ?”

“Went to buy a kettle and chose one with a 20%-off-code; I tried to buy via the self service tills but the Code was only available at the person-to-person till. Steve, the Manager, was brilliant, offered his assistance and was super friendly. Excellent service, Argos should be very happy to have him on their staff. Thanks so much, Steve! ?”

“I don’t normally leave reviews for high street retail stores, as I feel they often get lost in the shuffle of large corporations. However, this review is a personal shout-out to one staff member who went above and beyond... Ethan!

I hadn’t worn a suit in over five years and didn’t even own one that fit me. With a recent career change and upcoming interviews, I needed to look sharp and feel confident. From the moment I explained my situation, Ethan provided exceptional service.

He took detailed measurements (chest, neck, waist), guided me through different fits to see what suited me best, and was incredibly knowledgeable and patient. My partner was also impressed by his attentiveness and natural rapport.
When the store didn’t have the right style or colour in stock, he helped me navigate the online options and placed an order that matched my sizing perfectly.

Despite multitasking, serving other customers, dressing mannequins, and working the tills he still gave me a solid 30 minutes of focused attention whilst keeping efficiency.

I left spending £300 and plan to return over the next two months to purchase two more suits in different colours, each likely in the £200–£300 range.

Ethan made me feel like I was being fitted on Savile Row, not just shopping at NEXT in Hull. His level of service is far above what you typically expect in a high street store. If I were running a customer-facing business, I’d hire him on the spot.

That said, I have to mention a contrasting experience. While Ethan was helping me, another staff member, Jane, repeatedly interrupted him by shouting across the store to ask product questions. It was disruptive, especially as he was in the middle of processing an online order for me. It affected the flow of service not only for me but for other customers too.

Ironically, Jane failed to close a sale on a product the customer was interested in, only for Ethan to step in afterward, offer insightful advice, and successfully complete the sale before the customer left.

When I later went to the till to buy a tie and shoes, Jane served me. Unfortunately, her attitude was dismissive and unwelcoming. No greeting, no please or thank you, and an error in handling payment which she addressed rudely rather than politely. It stood in stark contrast to the outstanding experience I had just had with Ethan.

While I understand that retail can be demanding and thankless at times, professionalism and basic courtesy should still be expected. Ethan’s exemplary conduct made these lapses by others more noticeable.

To the store manager: Ethan is a true asset. I would strongly recommend leveraging his skills to help raise the overall standard of customer service in your team. Outstanding!

Ethan, if you read this, and you ain't appreciated by the company and treat just like a number. Find a job in a more luxury upper class store, you will fit right in.”

“Great value for money items. The rails aren't too well organized but that doesn't bother me. I would like to see more shoes, but I understand that due to being a clearance store, the stock must fluctuate.”

“Collection a large and difficult to carry order on Thursday the 8th. the girls working couldn't have been more helpful. They noticed I was struggling with my disabled mother, they were exceptionally lovely and helped me load my car. I just wanted to say a special thank you to the two ladies who helped me, you never know what someone is going through but your extra positivity and help really made a difference to what was an extremely stressful time!”

“I went into Argos on 12 March 2022 and was served by a fantastic young girl whose name I didn't get, absolutely when above and beyond her role to help me get the right product. Deserving of a special thank you. Max helped out too he deserves a special thank you too. Well done hopefully sainsburys will reward you both.”