March 2024 by Dawn Sutherby
Great service from John Johnson.measured and fitted within 4 days,no stress
February 2024 by matty blanchard
Visited the store 31 Jan to choose a carpet, had a quote emailed through the same day which we were happy with so rang the following day to order. We were told by the lady on the phone that the order had been placed and fitting booked in for 22 Feb and were sent a link to make payment which we did.Today, 21 Feb, I phoned the store to confirm fitting as we hadn't heard anything only to be told they didn't have an order from us even though our account showed the payment we had made to Carpetright.The lady I had spoken to on 1 Feb hadn't actually placed the order and when the store tried to order the carpet today there is now a 5-6 week delay on it!To say we are unhappy is an understatement! We've requested a refund and will now look elsewhere. Wouldn't have trust in Carpet right now I'm afraid.Posting this review as in the payment link we were sent it said feedback is gratefully appreciated!
February 2024 by Mark Hannard
Spoke to Pam who was very helpful and went through all the details to help us make our minds up in store and order in one visit. Very happy.
February 2024 by Ellie Barker
We?re converting our van into a camper and have been looking for the perfect vinyl flooring. Everything about our experience was fantastic and we couldn?t thank Jon enough for all his help and advice. Incredible customer service and it was lovely coming away smiling. Thank you so much, Jon!
February 2024 by Ellie Whiteford
Pam who dealt with us was amazing. She helped guide us through the carpet section and suggested a few ideas.
February 2024 by Peter Atkinson
The assistant who helped me choose a carpet was very helpful and knowledgeable and the price was reasonable
February 2024 by Amie Walker
Waited six months for a step replacement after having laminate flooring done in the dining room. After contacting multiple times, the step still isn?t done and we?ve had no contact from the fitter despite being told we would. The laminate itself is great. But the inability to complete the job is what reflects this review.
February 2024 by Andrew Slight
Excellent service. Quick and helpful.
January 2024 by Jackie Longbone
Very welcoming and helpful service by the lovely Rob!Highly recommended!
January 2024 by Rebecca Catley
Very helpful
January 2024 by nichola ward
Great service today from Pam Thank you for all your help
January 2024 by colin Herring
Dropped by to look for a stair/hallway carpet within the Hull Clough rd store. On entry we were greeted and asked if any assistance would be needed. We were left to browse uninterrupted through the vast array of carpet samples. After a short while we asked assistance from Pam who was more than happy to help. Pam was very knowledgeable on the products and services provided by them, made us feel very comfortable and subdued any worries or concerns we had. This made our decision to purchase our new carpet, underlay and fitting very easy. It was a pleasure to deal with Carpet Right and Pam in particular.Excellent service, clean bright and welcoming store with very helpful, knowledgeable and pleasant staff.
January 2024 by Laura Whyte
Pam was lovely, she let us take samples home to compare and spent lots of time talking through options with us. Thanks!
January 2024 by Michael Carter
Pam was excellent helping us through the process.
January 2024 by Kristian Ralph
Pam was extremely helpful and professional, the service was excellent.