February 2024 by Graham Gomersall Freeman
Good service
May 2023 by Matthias Pocock
Honestly why does the government continue to subsidise what is the most disorganised and redundant organisation in the world. Out of 2 deliveries I've been to the office 5 times and each time they are utterly incapable of doing anything that remotely resembles customer service.
May 2023 by Luke Berry
Why are you not updating your hours online rather than leaving a printed off A4 sheet of paper on your door. This doesn?t let anybody know that you?re shut until they?re at the door
April 2023 by Lily John
Extremely unhelpful woman refused to give me my parcel without the red slip. I had the email from Royal Mail and online it says this is acceptable in place of the red slip. It wouldn?t have been so bad if the opening times weren?t so unhelpful also.
March 2023 by Michael Malkinson (X99MYKE)
Royal Mail customer service is an absolute Joke.I checked my tracking number - delivery due today between 9.47 and 12.47 - Cool i'll make sure im in.Go to walk the dog at 8.30. Get back at 9.15. What do I find? Royal mail slip, attempted delivery at 09.06. Item back to delivery office. Cant collect same day, tomorrow is Sunday, I'm back at work Monday?? Impossible to contact the delivery office through royal mails pathetic national phone number. After a 30 min wait to get in touch with general customer service over the phone, basically being told its tough. They didnt even attempt to rectify issue or sort it being delivered again today or me to be able to collect same day. It really is pathetic how customer service has gone these days.
March 2023 by Simon Winters
useless! a combination of strikes and them losing my parcel means i've been trying to pick the same parcel up for two weeks now. I wouldn't mind so much but we were actually in when they supposedly tried to deliver it!
March 2023 by Catherine Purkis
Does what it is supposed to do
March 2023 by Vicky Challans
No warning on website to say was closed. Waste of a journey going.
March 2022 by jason taylor
Ring and ring and ring and ring hours and hours on end flatly refuse to answer. Going to make an official complaint to Royal Mail about this branch doubt it will actually be listed to
March 2022 by Alan Brigham
They clearly resent having to deal with the public. Awful attitude. How much is a smile and a 'good morning'?
March 2022 by Joanne Inglis
What?s the point in having a phone if they don?t answer it, total disgrace especially if your trying to find out where your parcel is
March 2022 by vandal decca
Female member of staff said "go away as we are closed" despite the published collection times making reference to the fact that the office should be open to customers collecting their parcels. Disgusting customer service.
March 2022 by Steve Gowen
Rang endlessly and they answered to immediately stop the ringing at their side and cut the call off without a word
March 2022 by Amanda Nicholson
Just checked opening times due to covid and expecting to find them different to usual. Says online that you are open until 1pm today Tuesday 16th of March. Great I thought.Arrive at 11.23 to find you all locked up. THANKS FOR THAT! NOT!!!!!Please sort your times out this is not on.
March 2021 by Roderick Hope
Good service
