November 2023 by carole tandey
And yet again parcel not arrived due between 8.37am 12.37pm what a way to run a business!
March 2023 by Hugh McAllister
It would be nice to have longer opening hours but always a quick, friendly service when picking up a parcel. Our post delivery to home is spot on too. Always helpful and friendly.
December 2022 by Jordan Shepherd
Whoever the Ill mannered older lady behind the counter is needs to go back to customer service school! Rude, unprofessional and disrespectful.
August 2022 by Roxy Humphrey
Please update opening times. Twice I've checked online opening times before driving here. Twice already closed earlier than advised.
June 2022 by Natalie Horsfield
Always losing parcels half the time postman doesn't turn up or if does knocks and walks off a second later
January 2022 by N Desforges
Our postman is on holiday this week and we have been expecting a few important letters and small packages to be delivered this week. It seems that no-one is covering their route while they are off. What are we paying for? If my duties were not covered when I am not working there would be huge issues. It is now Friday and not 1 post man or lady has been seen by the residents of my road. Completely unacceptable. Ringing them is pointless unless you have hours to kill on hold.
November 2021 by Bob
They don't deserve one star and there's nothing royal about them. Terrible service
May 2021 by Rocket league Plays
I?ll have your nan
February 2021 by Paul Cooper
Shocking opening times! Only open from 8am - 10am on a monday and tuesday and the rest of the weeks not much better! Not great when trying to collect parcels
December 2020 by George Sword
Absolutely shocking service from the staff and the delivery drivers. No patience or care for customers whether at the post office or when delivering parcels. Need to sort themselves out
December 2020 by Steve Parker
Never had a positive experience here, there's this one woman who works behind the desk who needs a crash course in how to speak to customers and be even slightly helpful.Waiting on a parcel they have, took postcard to be told we can't collect and that it will be redelivered. 3 days after it was expected it still isn't here and the woman kept my postcard
November 2020 by Mark Bell
It seems a shame that a British institution the size of this one cannot keep up with the times. You order from Amazon and they tell you when it will be delivered, they allow you to track it, I get texts telling me how many stop away it is from my house and have the option to leave instructions for the delivery guy so he can access secure parts of my property to leave my parcel safe. Royal Mail on the other hand tell me my parcel will arrive before 9pm! If I miss it I have to take time off work to collect it, no one answers the phone and the queue is enormous due to one bumbling individual behind the desk. You will fail, allow overseas services to overtake yet another British service and probably take eBay down with you unless their sellers wise up and disassociate themselves from you. This is such a shame that a 'Royal' service has fallen so far behind with all the resources behind you.
November 2020 by Beat Eli
Royal Mail Depot Hessle Saxon way. I went to collect a parcel for Christmas, a reasonably polite staff member was serving me. Suddenly an older female staff member turned up giving me the look for being there, then they started to discuss their issues with queues and sorting out delivery in front of me. Management should invest in customer oriented, professional staff who know how to deal with people.
November 2020 by frances storey
Really badly run. They always make me feel that I am causing them a problem. That they shouldn't have to go get my parcel. Its painfully slow, cold, dirty, no chairs. If I had a bowl in my hand it would be Oliver twist, a queue of the quiet, shuffling, waiting, hopeful........Parcels gone missing, unable to arrange redelivery or when you can they dont turn up half the time. I'm 4 parcels down shortly before christmas but am avoiding a visit to the place of hopelessness. Anyway let's hope things improve going forward. I understand RM are in some trouble. Their staff are clearly not happy.
November 2020 by Kyle Foster
Open 2 hours a day
