December 2023 by Sarah Thompson
Just want to express my gratitude to the lovely pharmacist Shona who went above and beyond to help me yesterday with a nasty flare up of the skin around my eyes. She was SO helpful and so professional and kind. The ointment Shona recommended has worked a miracle overnight with a huge reduction in the swelling and dryness. She?s an asset to the Boots brand!
October 2023 by Maureen Stamp
My husband and myself went for our flu injection to Hessle Boots on Monday. Shona the Pharmacist did both of us, and we can honestly say it was the best injection ever as we didn't feel a thing and she made us feel at ease and explained everything to us. Very professional and very friendly. Well worth the visit. Thank you.
September 2023 by John D Smith
Absolutely first class,the staff, the Pharmacist and the general all round efficiency make this outlet a pleasure to visit! Thank you all for being there, see you in the near future!??
May 2023 by Helen Vahey
Boots Hessle- Assisted by such a caring, professional staff member yesterday when trying to source private prescription eye drops for a friend. If more employees and people in general were like her the world would be a better place! Her care was very much appreciated.
May 2023 by Serena
Apparently Jo has decided that he's in charge of who gets their meds for the day.Apparently Jo doesn't see not having certain meds as a problem.Apparently Jo likes to have regular power trips, so let's not forget that the doctor's orders are inferior to a pharmacist's.
April 2023 by Lizzie O'Brien
Extremely rude and unhelpful pharmacy assistant
February 2023 by Debbie Purdue
Big thankyou to the wonderful pharmacist and her colleague who looked after me today when I fainted after having a flu jab, they went above and beyond to care for me , thankyou again
January 2023 by Paul Bryan
The staff are always very helpful.
January 2023 by Paul Kristensen
The Pharmacist is super helpful
October 2022 by Mohammad Jamei
Was struggling to find a drug prescribed by my doctor. Wasn't available here but they called up so many pharmacies in the area until they found one that had it in stock. Excellent service and much appreciated.
March 2022 by Christine Whitehand
A young lady serving on the prescrition counter today should be ashamed of herself. Her attitude towards the elderly lady in front of me was appalling. You need to send your staff on accurse to learn how to be caring and helpful.Not arrogant and think they are above everyone . A prescrition with missing eye drops ? I hope you know who you are ! APPALLING.
January 2022 by Snodgrass Wigglebum
Needed some more covid flow tests, went into this Boots & asked for a pack, an extremely rude assistant brusquely said "where's your collection code" ? I apologised & said sorry didn't know I needed one, she replied "EVERYBODY knows you need one, well I obviously hadn't got the memo! She tutted & thrust the pack at me & said next time get a code. She was, rude, impatient & gave no eye contact at all, probably how she manages to be so very uncivil/rude & not blush with shame. Shame on you, a customer service course wouldn't go amiss. Ps have now got a code for a pack, but won't go to Boots to collect it.
October 2021 by Kevan Fridlington
Had to take in a prescription as my chosen pharmacy did not have the item in stock and I needed the item immediately. Older female member of boots pharmacy staff was so rude and unhelpful. She told me the item was in but I had to return to my chosen pharmacy to release the prescription. Her explanation was not clear and the pharmacy was quiet, she kind of dismissed my lack of understanding. Thank goodness her younger colleague recognised my distress and said, just sit down I'll sort it our. This she did. Can't believe the first staff members awful customer attitude. I told the pharmacist who dispensed my prescription about her unhelpful colleague, also told her about the really helpful one. Boots you need to get some of your staff properly trained in customer facing skills.
October 2021 by michael johnson
Went in the Hessle store today - to be very honest I have never met such a bunch of arrogant female staff force - very rude and arrogant - I work for NHS and have done for over 30 years if my staff behaved liked this they would be severely disciplinedI only came in for some lateral flow tests and was met with poor behaviour - shame in you boots get it sorted
April 2021 by Norah Britton
Pharmacy excelent
