March 2024 by stephanie brennan
Scarborough Converts!Just wanted to share our recent experience at Onlookers, as new clients!A friendly and professional welcome from Kayleigh , followed by our eye tests conducted by Gemma - felt that the tests, time and care given were the best we had ever received!Kayleigh then spent time helping my partner and myself find new frames and advise on lenses etc- nothing was too much trouble.Collected our new glasses last week??????????Perfect and lots of complimentary comments on how good they look ?!So thank you Gemma, Kayleigh and all the team for fabulous service, excellent products and a caring approach.Stephanie B
January 2024 by Jo Symon
After lots of disappointment and being made to feel 'it's my fault' at other opticians, Onlookers came to the rescue. The expertise, care and time given were much appreciated. Nice staff and finally I have glasses that I love and I can see better than I have in years. Life changing
December 2023 by Robert Peck
My thanks to Andy and the team. Great service. Attention to detail not normally experienced these days. Honest and expert advice. Superb product. Highly recommended.Rob Peck
December 2022 by Judith Theaker
I have just picked up my new glasses i am over the moon with them.The staff are very nice and helpful.I highly recommend thank you
November 2022 by David Mak
Excellent customer service. Nikki was really helpful in sourcing a replacement part for my spectacles and completed repairs very efficiently. Great communication throughout.
November 2022 by Carl Cuthbertson
Sent an email to enquire if they were able to make a pair of glasses for me to my specification. I assume they are not interested as 24 hours later no reply so going to contact Specsavers.
November 2022 by Barbara Coombes
Excellent place for eye tests, very knowledgeable caring opticians as well as lovely support staff.
November 2021 by Keith Watts
Covid safe. Thorough eye test. Large selection of frames. Easy to understand pricing system.
November 2021 by william dyson
what an excellent opticians onlookers is; they cannot do enough to help.I recommend them.
November 2020 by Judi Groom
Thoroughly recommend, friendly helpful staff, never rushed when choosing and fitting new specs. Very impressed that having damaged my specs due to nasty accident they replaced the severely scratched lenses free of charge under the guarantee.
November 2019 by Linda Sheehan
Excellent service. Visiting family for the holidays and arrived without my glasses. Called into Onlookers and they managed to make me up a pair of glasses in 3 hours on Christmas Eve. Can?t rate them highly enough, will certainly be calling back . Very reasonably priced with a large selection of frames to choose from. ?
November 2019 by Tracey Moxon
Gemma is the only optician I have seen that explains things in laymen?s language, extremely helpful and friendly, I knew more about my eyes after one appointment with Gemma than with all of the opticians I have seen in previous years. Someone I knew recommended her and I am now doing the same.
November 2019 by JAMES RICHARDSON
The staff are so efficient it restores faith in humanity they really go above and beyond the competition and the prices can't be beat they stock a huge range of frames and give expert advise when choosing making it very easy to find the best suited glasses for any face shape and above all they don't rush you into making decisions
November 2019 by Alison ALLEN nee Field
I have recently purchased a pair of "face a face" brand glasses in a rich shade of blue and I'm delighted to say that not one single day goes by without receiving lovely compliments from people who admire them! I have never experienced this before and it is a wonderful feeling. I recommend Onlookers to everyone. Great people, fantastic wealth of knowledge and truly expert at choosing and fitting the right frames for you. Thank you!
November 2019 by Trust Network
For a long time I'd had issues with glasses that were suitable for my daily work (at a desk, on a PC all day) and for other normal activities (driving etc.) Having been to two high-street opticians, neither of whose prescriptions dealt with the issues, I contacted Onlookers. They asked questions about my work space, which the previous opticians hadn't. E.g. They ask me to measure distance to screen and the angle at which I viewed it. Armed with such info, I then visited Onlookers. The eye test was the most thorough I'd ever had. The consultation afterwards with the Optometrist, and the fitting with the store's owner were extensive. Nothing was too much trouble. The end result was a complete solution to my glasses needs for both my work and non-work life. Since then, it's actually now a pleasure to work at my desk and PC as the screen is so clear everything around me is in sharp focus. Over two years later, I had another eye test. The original prescription by Onlookers was so good that I didn't need to change my glasses. Absolutely a 5-star service from Onlookers!
