March 2025 by Holly Healey
Fantastic customer service today...they fixed my beautiful love heart pendant back to how it was...lovely staff and very helpful...thank you again.
May 2024 by Becky Joyce
Excellent customer service.
February 2024 by Anita Broomfield
Lovely Jewellers for repairs and remakes alteration. Just picked up mine and delighted excellent job and remake! Quick and friendly service thank you Anita
October 2023 by Ann Butcher
Staff were exceptional, friendly, and very helpful
August 2023 by Mark Ellis
Better than the average jeweler, and polite helpful staff.
June 2023 by Zak
Great customer service, changed the batteries in my watch in a timely manner (excuse the pun).
November 2022 by Mrs B
Popped in to see about having my ring rejoined after I?d had to have it cut off.The sales assistant didn?t seem very impressed about the way the ring was cut and asked me where I?d had it cut off which was a shame as it was Michael Roberts. Had to wait as the member of staff who could help was on the phone then another customer came in and also had to go away for for the same reason. Needs more qualified staff.
October 2022 by David Swift
I broke a neck chain which I bought 25 years ago. I took it to the Jewllers, the team there looked at the bits I had taken in, they said their repairer would be able to sort it . Well I now have the neck chain back . My first word on seeing the repaired item was Wow. It looked and felt brand new. A well deserved 5 star and thank you.
June 2022 by Ben Pollard
Fantastic service from the team in sourcing and fitting a new strap for my watch. Great price, fantastic quality and top customer service!
January 2022 by Chloe Whistler
If I could leave no stars I would. Michael Roberts you're an incredibly defensive and rude man. Why the attitude? I came in today asking for an exchange and instead of politely explaining to me that I needed a receipt instead of the exchange form he implied I was lying and that I ought to 'go back to my partner and find out where he really bought the jewellery from'. I asked him why he had such a bad attitude and that all he needed to do was help me find a solution to the problem. I guess you don't want repeat business. Appalling way to speak to your customers after they've spent £150 in your shop! Trading standards can deal with you and so can the jewellers who supply to your shop
December 2021 by Muriel Gray
Very helpful ,+ not pushy for U to spend money shop lovely + bright ,+ clean
December 2021 by Tom Webster
Very friendly and helpful staff
September 2021 by Dawn Kilvington
Very helpful staff and a very pleasant place and covid friendly.
August 2021 by MarcusW-132
Very helpful. I had a misshapen ring and within 5mins they had it looking new again. Loverly staff who fixed the ring for free, even when I offered to pay.
February 2021 by F How
Shocking customer service , I bought a necklace for my Mum who is 83 for Christmas . I specifically asked the lady who served me could I get a refund ( NOT CREDIT NOTE ) if my Mum couldn't manage the clasp I was told yes no problem. My Husband has just been in today to get a refund and he was told that you are only ever given a credit note and I was incorrect , No I was not wrong I specifically asked and was told I would get a full refund. I would not have bought it if a credit note was the option Eventually he did get a refund but not after being told that I was wrong !!!
