April 2023 by Cheryl Walker
Pharmacist was very abrupt and I felt unhappy with the service upon leaving
February 2023 by Alex Sweeney
This chemist is an absolute joke! Everytime I order my medication there is a problem, its not ready, they haven't recieved it or "its not on the system". I place my prescriptions well in advance to ensure more than ample notice for the chemist to prepare and still have to literally ring them to make sure they recieved it and are progressing it. Even after doing this and being told they have it and its ready to collect there and then I still find out when I go in that it hasn't in fact been done multiple times!!! How people get on who have life threatening conditions I will never know. Each time its like the staff are pre programmed with a raft of excuses and assumptions to blame the customer or another part of their business to avoid taking responsibility themselves. It is like a real life working example of a little Britain comedy schetch! The worst one is the woman who simply says "NOOP" to anyone who challenges the absolute idiocy that exists within this pharmacy. Rude and unhelpful isn't even the word, I have seen better initiative and coherence in toddlers than this absolute shower.
October 2022 by Rebecca Smith
Shambles! Someone needs to implement some organisation. I called the local GP this morning at just gone 8. Got a text from them saying a prescription was sent to Lloyds in Brough. I rang the pharmacy at about 11am to confirm when it would be ready and was told 1.30. Went at 2pm, stood in a queue for quite some time before it took ages to even find my prescription and then got told it wasn?t ready and would be another 15minutes. I wasn?t the only one as others in the queue (and overheard on the phone - where the pharmacy worker was really rather short with the customer before finally saying sorry) had similar issues.I was in there for 45 minutes in total which quite frankly is not acceptable when I was told over the phone it would be ready and I had time away from work. It just seems like some organisation is needed for it to work more efficiently and have fewer errors and disappointed customers.
October 2022 by Sintija Netle
Come pick up prescription, said 20 min need to wait, okay. Come later, said 30 min need to wait. So disappointed...
October 2022 by Jason Macklin
Very Rude Pharmacy indeed !!!
Complaint passed on to NHS DIRECT
Shocking service (Blonde Lady)
October 2022 by Florence Philip
Asked to speak with the pharmacist, he was extremely unapproachable and I felt intimidated. He just stood there with his arms folded, didn't offer me a seat, didn't close the door for privacy. I was also in a lot of pain, but he offered no kindness or comfort. Bad experience from someone who doesn't know how to talk to patients at all.
June 2022 by Andy C
Either they don?t have the product, or they are closed because they can?t get a pharmacist. Now the new one is they are closed over lunchtimeShocking pharmacy
June 2022 by Ice Queen
Staff are pleasant, with good customer service .
February 2022 by Yvonne Morris
The whole team at this branch have consistently been excellent in my experience, from setting up my mother?s pill tray system to now assisting me with my own requirements. All the staff are welcoming and supportive, especially so throughout the pandemic. I wouldn?t hesitate to recommend their services.
January 2022 by Lorna Elizabeth
Service is appalling! Queues are ridiculous.
I have been several times to collect a prescription and they don?t have it in. Fair enough so I am told they will ring me to let me know that the items are in. They never ever ring back!
Today I queued for 40 mins to be told my prescription hasn?t been released. I show the unhelpful assistant the email stating that they have the prescriptions there and again she tells me they don?t have them and it?s not their fault!
July 2021 by Lisa Pipes
Very poor experience. My daughter is ill and as we are isolating. I arranged for someone to collect her prescription for me and they were advised on arrival that the prescription wasn't there. I rang and they hadn't drawn the next batch of prescriptions down. I then had to arrange for someone else to collect for me, as they could only deliver the following day and would charge. My daughter requires more medication and I have just rang the pharmacy. They haven't drawn the prescriptions down yet, and when I asked when their next one would be they put the phone down on me.
July 2021 by louise alderson
THE WORST CHEMIST I'VE EVER HAD TO DEAL WITH. I HAVE LIFE THREATENING ILLNESS AND REQUIRE A LOT OF MEDICATION. AM SICK OF THE STRESS THEY CAUSE ME WHEN I GO TO COLLECT MY MONTHLY PRESCRIPTION TO FIND THEY DON'T HAVE ANYTHING ON THEIR SYSTEM SO I CAN'T GET MY MEDICATION. EVERY TIME ITS ON A FRIDAY SO I THEN HAVE TO GO WITHOUT ON A WEEKEND OR FORCED TO WASTE NHS TIME AND MONEY GOING TO A HOSPITAL. THEY ARE EXTREMELY INCOMPETENT.
September 2020 by BG 4
Always very quick, efficient and polite service. Prescriptions always arriving in good time with no problems, even when ordered in large amounts. Very happy with the service provided.
September 2020 by Gill Howell
Understaffed and long queues waiting while the counter assistant searches on the computer. There needs to be more than one person on the counter. Just before Christmas there were queues to the door and still only one person serving.
September 2020 by Rosemary Wood
Thank you so much for home delivering my prescription , I didnt ask, you offered and it was there. So from phone consult with Doctor 11am this morning, home delivered by around 4 this afternoon. Thankyou
