December 2023 by Jade Cherie
Food is expensive and mine had a hair in it. Staff are a bit miserable.
September 2023 by Duncan Prideaux
Turned up at 5.30pm for hot food as online said open till 7pm but they had stopped serving at 5pm and said shutting at 6pm instead.
September 2023 by almeister123
Never opens on time!!! Really poor service, if you open at 7 be there to open the shop before 7 that's how real life works!!! This Costa is terrible... and is the hand dryer in the loo upstairs fixed yet???
September 2023 by Gaf Allen
Short staffed, unclean and ignored by the staff for ten minutes at the till, so left.
September 2023 by Ian Moody
Good cold coffee drinks are cake
August 2023 by jen douglas
So went in here as was on day trip, 1st people thought it was a good idea to stand an talk when they newa member of staff was trying to clean the drink he had just dropped on floor, but that was OK as no one was waiting to get passed, staff just let them stand in way.when managed to get to the till an asked what flavours they had in the drink I thought I would have she said I tell you what I don't have (very unhelpful as I didn't care what you don't have) so in end I didn't get myself a drink just sat with everyone who did have one, the place had food an dirt all over floor, was blocked off for toilets when another customer asked if kiddies could use the toilets they was allowed so why block it off. Infact was the worst experience I had in any costa shop, won't go back
July 2023 by dave q
Costa coffee in Bridlington has got to be the worst Costa in Britain. They have an upstairs room but seldom open it as they do not have enough staff. I?ve lost count of the times that their Internet was not working which means that they cannot add the beans reward to your Costa app and that you can only pay by cash. The staff seem to do their best but the fault is with the owner of the franchise so come on and get your act together of sell out to someone who can run a business
July 2023 by Emma Friar
Came in tonight 25 mins before close both girls were absolutely brilliant extremely polite and certainly helpful they were very busy cleaning down and trying to get sorted but they didn't try rush us when I asked about local takeaways they were more then helpful to give us there recommendationsWill definitely be calling in again when we're back on holiday x
July 2023 by Matt Sparrow
Customer service not as good as when they first opened, would recommend a store refit also
July 2023 by Ramsbottom1
Why even bother opening and who has sunk there hard earn money in to this franchise ... walked in ordered a coffee , have you any toast ... NO your in the town centre go and buy a loaf or two , ok it's a sandwich or a toastie then , Sorry we have nothing and believe me they had nothing but we do have A TEA CAKE you couldn't make it up . It has to be the worst Costa in Yorkshire probably the uk and maybe even the World ..
July 2023 by David Savage
Staff rude. Ordered coffee and tea and said to drink in when asked. After 10 minutes wait manager came out with takeaway paper cups and said I forgot to tell you we don't have any cups. He then changed his story to we don't have anyone to wash the cups. He offered a refund so I followed him into the shop. The rack was full of cups and another member of staff was busy making drinks in CUPS! Took a photo of the cups then was accused of photographing his staff. He then took a mugshot with his own phone and said I was banned. No great loss. Costa obviously don't care about lying to customers or the environment either unless they are selling you a reusable cup.
July 2023 by Graham Morgan
Good quality, good tasting coffee. Only one person serving service was fairly slow. But
July 2023 by Phil HOUSLEY
The guy behind the counter is turning everyone away or telling them there is a 15 minute wait before he can take their order . Very ignorant. Costa should know about this Guy
July 2023 by Sean Ashton
Was good if not quite hot enough
July 2023 by Toddlermum92
Walked in on a sunday 3.30pm ordered 2 coffees to go and was told they are not serving coffee for 30minutes because the staff were going on a break. Very rude customer service, wouldnt dream of going back there. Imagine a coffee shop not serving coffee but leaving their door wide open for customers
