February 2023 by Matthew Crowley
Made to feel incredibly uncomfortable in my branch of over 20 years. Granted I was trying to withdraw money without my card and my Passport expired 2 weeks ago. I understand there are protocols to protect our money but I was made to feel like I was robbing the bank, one staff member in particular was incredible rude to me during a time of desperation. Extremely disappointed that there is not a procedure in place to access your money when loosing your wallet. I am regularly in the branch and the staff know my face. I had the app, I had the card on my Apple pay and I had Photo ID.
February 2023 by Kevin Suggitt
Friendly and helpful staff
August 2022 by Derek Horseman
Had to wait 35 minutes, to give my personal details, for getting £86.00, of my deceased ex partners estate. You and your solicitor, can't do this online.
June 2022 by Mark Townend
Called in today with a few problems spoke with a lovely lady Denise very helpful sorted everything out for me even my home contents insurance very happy with the service
January 2021 by Jayne Magin
I went into branch in December to close an account. I was told in branch they couldn't do it there and had to complete the firm sent in the post. I completed it while there and handed it to the cashier. A month later the account has still not closed, I gave no idea where the form went and I am struggling to close the account over the phone. I am u able to get to branch to discuss due to limited opening hours and my full time work commitments. A very poor service all round.
December 2020 by Pat
Great Staff always friendly and efficient, and trying their hardest in difficult times.
November 2020 by Nick Coley
Staff were not equipped or allowed to make the decisions I needed, wasted three hours, tried again today, nobody answering the phone. Not good Nat West. Not good at all. 7 weeks and I go to the Ombudsman.
October 2020 by Ilir Luadhi
Bad staff this morning. I was the first one and I was waiting opposite of the door and the staff came out and she told me to go in the queue after seven others, I felt frustrated and I left without put the money on my bank account.
October 2020 by Tamir Tamir
Very helpful staff and very good service .
December 2018 by Nerys Johnson
Popped in for some help with a transaction, took a bit to find greeter, other than that excellent service and everything done needed.
June 2018 by Matthew Watkins
Completely rubbish customer service only ever 1 person working no urgency just chat chat chat chat chat meanwhile the line gets bigger and bigger. Just going to close my account and bank else where
September 2017 by E.I Watson
Half an hour to answer the phone.
September 2017 by J Webster
Great staff.
September 2017 by Grace Carter
Good for young bankers, but not enough staff on hand
August 2017 by mike shepherd
9 minute wait whilst one teller served one other customer. no attempt made to get another teller out and deal with the queue. appalling lack of service (and not for the first time). they come fawning all over you when they've got extra people but generally it's wait wait wait.
