December 2023 by gan lynn
My recent visit to the Halifax branch left me with mixed feelings. Initially, the discrepancy between what the customer service mentioned over the phone?stating only one form of ID and proof of address was required?and the in-branch request for an additional ID, particularly a passport, caused inconvenience. Even after confirming the policy online and with customer service, this difference in requirements persisted. However, my third visit proved more fruitful, as the subsequent staff member efficiently processed the address change with the documents initially brought in. The inconsistency in the ID requirements was puzzling, but the resolution by another employee on the third visit was appreciated.Despite conforming to the initially communicated criteria, the request for an additional form of ID seemed arbitrary and inconsistent. Such discrepancies can inadvertently create hurdles for certain individuals and may raise concerns about fair and equitable treatment in customer service practices.
September 2022 by Stephen Smalley
My new wife needs to go into Halifax in order to change her name. However she works from 8-5 Mon to Fri and the bank closes at 3. So the only day she could do it is on a Saturday but no Halifax don't open then either. How is anyone who works full time supposed to go into the bank to do anything??!! It's ridiculous. Don't suppose Halifax will answer this and suggest a solution.
April 2022 by Harry Potter
Part-time bank only open for 30 hours a week! Why have a prominent location in a busy shopping area if you are going to close at 3 in the afternoon?
September 2021 by Paul Chapman
Friendly staff and service
August 2021 by Elaine Walsh
Ridiculous opening hours in the week only open till 3 then in a weekend there not open at all when are you meant to go to the bank
October 2020 by Alexander Kirby
Good bank good people.
January 2018 by P T
Friendliest Bank, very good advice, top notch
January 2018 by John B W
Very helpful team.
May 2017 by Tom Platts
Friendliest Bank, very good advice, top notch
January 2017 by J Webster
Very helpful team.
