January 2024 by Jane Tyler
Visited today 03/01/24 Absolutely astonished at how unhelpful and completely rude the one and only cashier was. I now understand by visiting online the branch is closing? If that is the only face to face service you can offer then I'm not surprised. I shall therefore be closing my account.I am rewarding one star as there was no ridiculous queue for a change and now in hindsight I am not surprised at that either!
December 2023 by Kevan Fridlington
I have used this branch maybe 5 or 6 times over the past year when I need a ' face to face ' service. Now it's being closed. I'll move my account to a bank that has a Beverley presence. I would hope others do the same. Some people can't use internet banking.
December 2023 by SLF
Ridiculously long wait times as only one staff member on the counter at any time
June 2023 by Kevin Suggitt
Pleasant and helpful staff
May 2023 by Sid Needler
Sorted out my banking issues, friendly staff very helpful
February 2023 by tony Bell
Now a so called internet branch laughable when you require foreign currency you have to ring Barclays 39 minutes so far waiting . The staff need either retraining they seem to take pleasure in being rude to older people who aren't internet savvy (witnessed today) felt sorry for the customer who was being barked at. Here's a suggestion either put more staff on . One star is to much unfortunately can't give zero. Now 50 + minutes waiting on the phone.
November 2022 by Ian Frankish
Visited Thursday mid morning. Was quiet in the bank and the service was excellent. Sufficient staff available, who were pleasant, friendly, and polite
November 2022 by Liam Platt
Went into the bank as advised in the letter (in the photo) to be told they could not verify my ID and I needed an appointment! It does not mention needing an appointment anywhere in the letter.
November 2022 by Dave Willey
Not enough staff on the counter . Long waits.clearly they don't want customers in the branch . Poor seevice
October 2022 by Dave W
Not enough staff on the counter . Long waits.clearly they don't want customers in the branch . Poor seevice
September 2022 by Rebecca Irvine (Becks)
I would give this bank 0 stars the customer service I received on 27th November 2021 was disgusting having to wait 15 minutes to be served was most frustrating when the staff in this bank are really unprofessional standing around talking to each other and one lady behind the counter was chatting to her friend. When I walked into this bank it wasn't busy but these cashiers didn't start doing their job until the queue was going out of the door. How can Barclays allow their staff to behave in this way I do not know. Don't mention names of the staff in this branch on social media or any other branch otherwise Barclays will take your account from you which is really bad. After my experience at this Branch I was only too pleased to move over to another bank. The staff didn't care at this branch that I'm disabled and to be ignored by the staff when the bank wasn't busy at all was absolutely terrible. The staff poor conduct in this branch gives Barclays a terrible reputation. Barclays are closing down branches so this branch will be on the list of closures in the near future as this branch is very quiet and more people bank online these days. The bank I have switched to is brilliant if you fit into the criteria you receive a reward either a case of wine or a experience day out what bank gives you free gifts. I chose the experience reward voucher which is brilliant. Thank you Barclays for getting rid of me I have found a better bank with nice clean soft furnishings in the Hull branch just around the corner from Hull Barclays it's worth doing a switch over and the staff at Virgin are lovely only too please to assist you. Upon writing this review I didn't see it at the time but those women in Beverley Barclays did me a favour making me change banks I got nothing out barclays but I have been with virgin money for less than 1 year and this bank has given me £200 in virgin experience gift card for free which is a lovely gift. I also get cashback which I never got with barclays and I get interest paid into my account which Barclays never gave me and a decent credit card with a really good credit limit where barclays credit limit was rubbish. So if you read this and you aren't happy with Barclays then switch over to Virgin Money a really good bank.
March 2022 by Fiona Dales
Poor telephone answering service ! Waited over 30 minutes for counter service today.
February 2022 by shaun kemp
All friendly staff but not many open now ??
January 2022 by Rebecca Irvine
I would give this bank 0 stars the customer service I received on 27th November 2021 was disgusting having to wait 15 minutes to be served was most frustrating when the staff in this bank are really unprofessional standing around talking to each other and one lady behind the counter was chatting to her friend. When I walked into this bank it wasn't busy but these cashiers didn't start doing their job until the queue was going out of the door. How can Barclays allow their staff to behave in this way I do not know. Don't mention names of the staff in this branch on social media or any other branch otherwise Barclays will take your account from you which is really bad. After my experience at this Branch I was only too pleased to move over to another bank. The staff didn't care at this branch that I'm disabled and to be ignored by the staff when the bank wasn't busy at all was absolutely terrible. The staff poor conduct in this branch gives Barclays a terrible reputation. Barclays are closing down branches so this branch will be on the list of closures in the near future as this branch is very quiet and more people bank online these days. The bank I have switched to is brilliant if you fit into the criteria you receive a reward either a case of wine or a experience day out what bank gives you free gifts. I chose the experience reward voucher which is brilliant. Thank you Barclays for getting rid of me I have found a better bank with nice clean soft furnishings in the Hull branch just around the corner from Hull Barclays it's worth doing a switch over and the staff at Virgin are lovely only too please to assist you.
September 2021 by Stefano Caserta
Longest queues ever outside, the issue here is that the opening times are funny, have been quite unusual now for a long time, even with restrictions lifted! Maybe if they kept it open, like it used to be, at normal business times... a paradox for a bank! ;-)
