October 2023 by Andy Bragg
Disappointing to find that the buy one get one half price offer was time limited to 30 days - I don?t recall that being explained to me at the time. They did offer a 20% discount after realising how annoying I?d found it.Second visit for a timed appointment, but the optician was 20 mins late because he?d taken a walk in - no one explained that when I arrived - just all left me feeling less than a valued customer sadly
October 2023 by Emma Simpson
Very personal service delivered by Sophie. Caring, considerate and respectful to my individual needs. Would definitely recommend
October 2023 by Kirsty sinclair
Montanna was fantastic, informative, friendly and professional- I can?t praise her enough
October 2023 by Barbara Gannon
Excellent service, all the staff are polite and knowledgeable. Montana was outstanding
August 2023 by Paul Harris
Excellent, friendly service. No waiting around. Well done.
July 2023 by tony bennett
Appointment on time, optician very professional and helpful.
July 2023 by Mark Baker
Excellent Customer Service. Was really happy with the advice given at the Opticians, which enabled me to make good decisions on which types of lenses and frames to purchase. I felt the staff provided a very professional service ?
May 2023 by Sheilagh Williamson
Absolutely brilliant. Can?t say better than that!
May 2023 by JUDITH TAYLOR
I had better service first time I went, I was looked after. This time not so much
April 2023 by Sharon Reay
Lovely staff . The optometrist who carried out my eye examination was amazing thank you to all the staff
April 2023 by Steve Sibson
This store helped me in a crisis. I travelled to Yarm for my fathers funeral and woke up in the morning to find I forgot to pack my contact lenses. They were very kind to provide me with some to get me by, I am so grateful. Thanks Steve
March 2023 by Michelle Turnbull
Friendly, welcoming and very helpful choosing the right glasses.
March 2023 by Brenda Downes
All the staff were very pleasant, kind and helpful. I would definitely recommend Vision Express to friends and family.
December 2022 by Peter Burn
I would just like to say how Profesional & kind Mark was with my mum who is 94 & had a very bad experience at spa medica for a cataract oppetation.
November 2022 by William Rathbone
I went for an eye test as I felt my eyes have deteriorated significantly since I got my new glasses around six months ago, I attended Yarm Vision Express and had the test, my eyes had deteriorated by 40% I got my prescription and was assisted by a young lad who to be honest hadn?t a clue, he had to seek help from the manager I think who gave me the impression he didn?t want to be there. I found the whole experience uncomfortable and condescending, on top of that I was charged £118.00 for 2 new lenses, 1 in each of my pairs of glasses. I was told when I got my glasses that my eyes would deteriorate so maybe I should?ve been advised to have another test along the line to keep track of how they were faring. Is it just me or are Vision Express losing the personal and sympathetic way of dealing with customers. I will pick up my glasses when they are ready but won?t be back
