September 2025 by Sue Phoenix
I went into branch for first time in several months. It has had a refit which has made the branch seem bigger. Also the help desk has been brought to the front rather than right at the back. Today, Josh was on duty. A very helpful, pleasant young man. A very good ambassador.
September 2025 by Matthew Hall
Was happy going here in the past but until I was served by Sandra in September 25 , the bank clerk advisor , very rude , abrupt , talks down to your , she shouldn?t be in the job , I made a complaint about her and put my own review on Facebook to friends and family about her and I?m not the only one who she talks too like crap ! Even got screenshots of peoples views about her . Should learn some decorum.
February 2025 by J B
Staff dress like they work at a skate park, why Virgin insist on this dress code is beyond me. The last person I spoke with gave me all the wrong advice and so I?m three weeks into try to add another account to my banking app.
April 2024 by Patricia Johnston
Could not get any help I have been on my phone and the internet since before 1 o'clock trying to find out what has happened to my cheque book I ordered over a week ago.
November 2023 by Ellen Whyte
Jack, Josh and Jay have all been efficient as well as pleasant. Will be doing my banking here.
June 2023 by john hannan
Would just like to thank a young gentleman called josh, who my wife and I seen to day so helpful, had all the time for us, really professional at wot he does ?
January 2023 by Sharon Taylor
Staff are unhelpful and abrupt I've been in a few times to open a new account to be told they are too busy or once "do it at home as your just wasting time for us here "I was so annoyed terrible service
December 2022 by John
Wouldnt bother using this branch telling me to go another bank cus they have technical difficiltiies and i have raynauds i shown him my hands and he said walk to another bank wht do banks open if there counters arnt open there staff are rude and horrible especially the young guy
November 2022 by Dennis Herbert
Poor. Website indicated closure at 4pm but in reality it closes at 2pm. Wasted journey. Thank you!
October 2022 by Jacqueline Dale
Good service
June 2022 by Linda Walker
Telephoned for an appointment for my elderly mother, told cannot make an appointment without going through security with the customer in person, but can just go into branch without appointment to do transactions required!! What's going on !!
March 2022 by Paul Harrison
They arranged an appointment with my elderly parent to go in. When they arrived were told, sorry I got it wrong, Im finished now and going home. That was there 2nd attempt as they didnt have the right ID on the first visit. They are in there 80s and it was very hard for them to get there. Appalling service. I had to give 1 star to be able to do this post, they dont deserve even one star.
October 2021 by Ken lrwin
After closing Billingham andNorton Branches you would think that you with the money saved you could open a few more counters !!
July 2021 by Stuart Harker
Q all the time but staff manage it as best they can
September 2019 by Slug Appleby
It's a bank. Just like any other. There's not much else to say about it.
