August 2023 by Nesreen El-Baz
I gave them two stars because sales experience and delivery was good, it?s their customer service that is extremely poor, as you can see from the attached photos, the chair was delivered with the leather torn and the sofa?s underneath material was torn as well, after submitting 3 requests, I finally received a message stating : Your parts order is with our supplier. We will call to arrange an appointment to fit (or post if preferred) as soon as the order is in stock? this was 02/08/2023, I called them today and they said it won?t be up till October when they can fix the chair, I am extremely frustrated and I do not intend to buy from this store again.
August 2023 by Robert Bailey
The worst place to buy from. Legs just keep falling off all the time worst furniture ever
July 2023 by Nikki Cox
Really helpful lady. I can't recall her name but she was from the local area (perhaps Thornaby). She was super helpful, gave us all the options that would work for us.
April 2023 by wes whit
Appalling customer service from DFS the whole of our purchase has been a bad experience. Original order (corner sofa) received 2 months late then arrived damaged. Call to customer services and a repair was scheduled then nothing happened for 3 months once I started chasing this several phone calls later no one ever called back with an update. Had to escalate it further to get a response then eventually offered a replacement sofa which was a great idea .....till that arrived damaged aswell!! So now offered money off which is great but guess what still no one has replied to confirm this! This whole process has taken exactly a year from purchase to now! Unacceptable! Will definitely not be using DFS again. I wouldn't buy a deckchair off them!
April 2023 by Dylan Metcalfe
Dale was amazing went to the shop and he absolutely killed it what a superstar
March 2023 by Marina Gorton
I really don't have one complaint about my experience in the store and Shannon the rep who dealt with our order was so lovely, a credit to the store and she couldn't help us enough
February 2023 by Teejay Lee
Ordered a sofa in October, we had to put a do not deliver before date on so waiting to move into our home so we put 20th January phoned shortly after wanting the sofa still no sign of the sofa and we are 10th of February.Rang customer services several times get same response of every single one of them. Very poor and not helpful at all currently sat on come floor waiting for our sofa. Wouldn?t recommend
January 2023 by Abbie Smith
No communication whatsoever. We purchased 2 couches September 7th and asked for delivery at the end of November (which is when we were due to move into our new house). We received a text saying our couches will be available at our local store 17th November. Fast forward to now, we have just picked the keys up for our new house. We phoned DFS asking if they can deliver our couches 26th November. The lady on the line said there?s actually been a delay with our order and somebody should?ve been in touch to notify us about it. We asked is there no way she can find out an estimated delivery date as we are about to move in and she said she can?t say. So, we have waited almost 3 months for couches that aren?t completed and are due to move into our new house next weekend. Thanks DFS, I?ll probably be on dining chairs for Xmas now. Great customer service from you ?Update: our couches arrived 24th December. I definitely won?t be ordering through DFS ever again though.
January 2023 by Josh
Bought our sofas on 27th December 2022, they just arrived today! (22nd January 2023) Less than a month from ordering to receiving them, the salesperson was great we had no issues. Can't remember his name, he was bald
November 2022 by Gary
BE CAREFUL!We got a sofa today, 5 weeks late to start. The fitters came and didn't fix the modules together..... DFS said oh we can't do anything. The store says "we can't do anything".So a sofa technician has to come out to prove that it's not been put together, interesting as a qualified/quantified IEng apparently I don't know if something it fixed and secured!So the next available date is 2 weeks, then the parts need ordered c. 2 weeks then another technician visit c. 2 weeks.... wotcha a 3k Sofa and they don't care.The store have ZERO empathy and no one is ever in charge ?Be careful to the honest hard working people.
October 2022 by stephen fell
Good service we were left to look around showroom without being harrased . Ended up purchasing items .
October 2022 by Alice E
Bought a 2 seater sofabed recently and really happy with the service. Small problem at the start where the wrong size had been ordered but Dale couldn't have been more helpful and efficient in sorting it out. Delivery was seamless and couldn't be happier. It's a lovely sofa too.
September 2022 by barbara mcgill
Fantastic experience in store yesterday 9/9/22 . Clare looked after us extremely well , very knowledgeable and helpful. Would definitely recommend. Thankyou Clare .
July 2022 by Jamie Beesley
Very happy, helpful, informative and friendly staff. Good selection of stock to look at and try out, found just what we were after at the right price point. The in store coffee, while we did paperwork was very nice, was good coffee.
July 2022 by Dawn Kirkwood
Had the best sofa buying experience in this store. I explained to Shannon what I was looking for and even though it was clear I wasn't going to be a 'big spender' I felt no less valued as a customer. Shannon walked with me round the store helping me (without being pushy) make the right choice. There is a fine balance in sales and Shannon was just the loveliest, most helpful, no pressure sales person I have met. She chatted effortlessly with me and truthfully made what could have been a chore dodging pushy sales people into a really pleasant experience :-) Highly recommend based on this experience.
