February 2024 by Kate McCurrach
We went to the store as I'd seen a bed I liked in the sale online. I wanted to see it in reality. Charlotte was so helpful, and although the bed I wanted wasn't in stock, a similar one was available to get an idea of the space an ottoman bed has underneath. We were so pleased with the service that we ordered the bed in store. Charlotte was very friendly, helpful, and knowledgeable about their products. I'd definitely recommend.
February 2024 by Tanya Lee
We went into your Stockton branch today sunday the 11thFebruary the service we received off Rebecca was superb my husband has just had back surgery and finished radiotherapy a few days before she was patient helpful never felt rushed or pressured as he was trying out the different mattresses sometimes the same one two or three times.Rebecca is a credit to your company and as a customer service manager myself for a major retail company I wish half my team had the superb customer service we received off Rebecca today please pass on my thanks once again for her superb service.
February 2024 by Mark Hewson
I needed a new memory for mattress I went into dreams , it was so easy and straightforward they had a memory form in stock I also got two free pillows which was a nice bonus the lady who served me was so polite and helpful I could not ask any more from the member of staff
February 2024 by peter hayman
Charlotte greeted us on arrival and provided us with sound advice resulting in our decision to purchase a mattress.
February 2024 by Karen Burns
Exceptional choice, quality and service from Charlotte who puts her customers needs first and foremost above any sale..knowledgeable, friendly and patient... masterclass, thank you Charlotte, you represent your department and company with impeccable character enabling a five star review and high recommendations!!
February 2024 by Daniel Power
Friendly and helpful staff that aren?t pushy. Made buying a new mattress easy and stress free.
January 2024 by Lee Bates
The finance people were a little awkward to deal with (we've recently moved house and finding satisfactory proof of address was tough) but the in store staff (portrack lane) were spot on especially Abdul. I don't know if everyone's out buying beds in January, but our delivery time is almost 6 weeks. I don't know if this is usual, but it's longer than I expected and something to bear in mind for others. Other than that, very happy with the process, customer service, price, quality of products etc.. Would likely be 5 stars either if I hadn't had to go back the day after to complete the sale, or the bed was scheduled for delivery in 2 weeks.
January 2024 by Beverley Aldus
Very helpful knowledgeable staff . Good variety of products to choose from
January 2024 by Judy Butler
The gentleman who looked after us was brilliant! I'm sorry I didn't get his name. I told him what I needed, he showed my daughter and I exactly what I wanted. The sales part was great, chose a date for delivery and assembly, and given hot chocolateehile we were being served. Great prices because of winter sales. Great service, I would definitely visit and buy from there again. Many thanks x
January 2024 by Samantha
Lovely staff, Rebecca the sales lady was patient and very informative! Looking forward to getting the bed next week.
December 2023 by Carol Lambe
Staff extremely knowledgeable and helpful to give you best experience to choosebthe bed just perfect for your needs.
December 2023 by Alex Gallimore
We had a great experience with Abdul in Stockton. We just went for a look, but Abdul had us on the SleepMatch machine to choose a mattress and they had such a good deal on that we couldn't say no. We left feeling like we had robbed the joint, it was such a good price.
November 2023 by Paul Buchanan
No hassle and friendly staff
November 2023 by Michael Slimings
Brilliant service. Charlotte was so helpful.
October 2023 by Mark Snedden
Great range of products,good range in prices.staff are brilliant,helpful and not pushy.
