July 2023 by M P
Kitchen design appointment with Ryan was great!
June 2023 by Chris
Purchased the wrong item because it was incorrectly displayed in store with the wrong tag. I live 25mins away. Bloody poor attention to detail in this store. Woman behind the till had zero manners to. Managers need to fix up
March 2023 by Elaine Bate
Nice and easy to find what I needed, good prices and helpful staff.
February 2023 by Denis Walburn
Just ordered a bathroom.. Richard went over everything. Showed us in books or on shop floor. Was very helpfull and went over things and explained.
February 2023 by N/A N/A
Friendly staff, young girl in the showroom section was a great help
December 2022 by Irene Wilcox
I have friends who recommended Wickes KItchen, they obviously had a better luck. I wanted a practical fully functional kitchen. I learnt too late, that the "designer" didn't know his products, nor did he seem to understand my requirements. I was on a tight buget, but what Wickes didn't say was the fitters needed to be paid seperaterly.Recently I had flooring fitted, I was told up front that I paid for the materials and recommended fitters seperately.The only saving grace in this whole encounter, was the fitters Alan and Jason, who were FANTASTIC. They were experience enough to overcome the many problems and conscientious enough to recognise that I didn't have a bottomless purse. I would happily give them ten stars and recommend them to anyoneI paid for the kitchen and waited for it to be delivered:1) The measurements were wrong, so I had to compromise on the look.2) The radiator had to be changed to fit the kitchen units, thus incurring more cost, I filled in the gap on one side with a small spice unit, added cost.3) I couldn't have the Gas hob, as the black splash, would burn close to high heat. I bought an Induction hob from Currys, thus incurring more cost to have it fitted. Thankfully I had capacity on my Electrical Meter box, to add the Induction Hob. I am now learning to use it, as I have always used Gas.4) I had to pay for the installation of new sockets, which I thought were included in the plan.5) The work-top can't have anything HOT placed on it and STAINS. I specifically asked the "designer" for the opposite.6) After four promises that the "HIppo Bag" would be removed it is still in my garden nearly to two weeks after the completion of the job. Wickes seems to have no interest in their contractor'sirresponsibel treatment of their customers. Their attitude is very much "it has nothing to do with us, so why are you bothering me?"The end result: I am £3,000 over my budget, I didnt get the kicthen I really wanted. A "Hippo Bag" in my back garden, which is dealaying another contractor. Hippo have only one lorry working in this area, it is "permanently broken down". I personally belive, they are over commmited, don't have the capcity to forefill their contract, so it is the "little" people who are penalised.Wickes refund me for the Gas Hob, minus all the so called "discounts" they had given me when I purchased the kitchen.The "designer" never showed any interest in the mistakes that were occurring and didn't respond to emails, text messages or phone calls.I am truly gratefull that I didnt arrange for them to refitted my bathrooms, as I orginally planned, but the waiting time was too long. Thank goodness for "Big Mercies"
November 2022 by Angelo Pereira
Portrack Lane WickesExcellent customer service !!Kayla was so helpful and made shopping for my bathroom very easily and helped me carry everything to my van10/10
October 2022 by Sohail Rahman
Had to deal with an extremely rude member of staff on a number of occasions when looking both at fitted studies and kitchens.
October 2022 by Teesside Customer
Do yourself a favour and DON"T get your bathroom installation from Wickes Stockton, I wish someone had warned us! Nothing but trouble and nobody will take one ounce of responsibility! We went to what we thought would be a reputable company who would project manage as we have disabled children in the home - we were wrong. If you get 'Mark' for installation be worried in particular. Basically Wickes hire a local fitter and wash there hands of the project leaving everything up to you to chase up, they then charge a fortune for installation and the fitter charges you again, if you can get him to turn up that is. Too many issues to list, including a broken central heating system. Very, very poor service.
October 2022 by K L
Love Wickes paint. Shop layout easy. The staff are always friendly and helpful. That is why I am a repeat customer.
August 2022 by Richard Glasby
No staff to ever help. And seems very over priced.
August 2022 by g bw
Well laid out, helpful staff.Seems to be generally more expensive in relation to others, such as B&Q , than before.
August 2022 by Robert Walters
Bought 6 hinges from my local DIY shop at £1-50 same ones at wickes £2-49. rip off wickes
August 2022 by Colin Henderson
Always find what I want and excellent quality own brand paints .
July 2022 by Lynne Dovaston
PLEASE AVOID BUYING A BATHROOM FROM THIS COMPANYMy son purchased a bathroom from them they sent the wrong toilet wrong radiator valves and wrong toilet flush. He went into the store and asked if they could change them as they were not compatible with the bathroom suite. They said they couldn't because you only have so many days to change items. He explained that it was they fault as they had sent the wrong ones. They said they had a policy to exchange items within so many days. Bearing in mind the bathroom was delivered on Thursday and he went into the store on Monday ANNOYING IS AN UNDERSTATEMENT
