September 2023 by Google user
I recently returned a faulty bottle of perfume, to the store, unfortunately did not have my printed receipt they looked up when it had been purchased from there records with no problem. Very helpful and committed staff, great customer service from Dawn, thankyou.
June 2023 by Linda Fleetham
Lots of staff on theExcellent customer service shop floor, and before I asked for help I was offeredAND THEN a nail technician gave me very detailed information which guided my purchasehelpThe next member of staff directed me exactly where I needed to be
May 2023 by mia
Went here the other day - don?t usually go to Superdrug, they had excellent range of low cost drug store makeup brands, I liked that all of the brands where actually good quality (e.l.f, revolution, Barry m, maybelline etc) instead of low quality cheap brands u can get. They had a good range of stuff with all the current favs in. Only downside maybes is there were afew popular stuff out of stock in numerous brands- particularly light shades of powder, however I?m certain that that there will be nationwide shortage due to popularity.Store was clean and organised well. They have everything u basically need beauty and hair wise, good eyelash range including tatti lashes and tanning stuff. The only other critique is that it would be good if they had more testers available especially for lip liners and lipsticks. They had some for certain brands of lipsticks but no brand had testers for lip liners which is frustrating as u need to swatch them on ur skin to see if they match (the colors on outside packaging never match actual liner).I was helped out by a lovely lady, i didn?t catch her name but she had blonde hair and was trained on makeup and other departments. She was a godsend and helped me pick out a brilliant green primer from revolution which wouldn?t make me look washed out with my pale skin, she was knowledgeable on the products and had excellent customer service. The item she suggested is brilliant and has gained a lifelong wearer! I don?t know why I never come in here but from this visit I?ll shop in here more.
January 2023 by Roller Ball
Great local store
October 2022 by Claire Keen
I visited this store on the 11th September 2022. I needed a full set of makeup for a wedding. I was helped by a lovely young lady as I don't have a clue about makeup. She was brilliant and told recommended lots of choices for me. However I'm going to have to make another visit as I didn't get any mascara or blush...
September 2022 by Harry Fysh
I was made to feel uncomfortable and uneasy around some members of staff
August 2022 by Cally vincent
Me and my teenage daughter went in today for our noses pierced. My daughter actually fainted and Anna, the piercer was absolutely fantastic in how she dealt with the situation. She was calm, reassuring and just so kind, along with a couple of other members of staff who helped. Thanks guys ?
June 2022 by cringe YUH
Awful experience and wasted many minutes of my precious lifespan, staff are unreliable and have a slow service. Thanks for wasting my time TERESA.
June 2022 by Neelam Moghal
Brilliant
December 2021 by Juliewulie Chapman
Couldn?t find my Superdrug card despite Tracey patiently typing in various email addresses - she helpfully sorted me out with a new card so I could get my student discount- great service ?
July 2021 by Marilyn Coppack
Found staff really helpful and helped me find all I needed
July 2021 by Georgia Stanton
Very poor customer service.My friend and I were both in the queue with the same item. When my friend got to the till she was told that the item was incorrectly priced but that they would honour it for her.Despite already being in the queue and having selected the item at the same time, staff refused to honour it for me as well.Friendly service or an apology would have gone a long way.
July 2021 by Julie Henderson
Shopped at Teesside park store today, while not overly busy there was no one on the tills, the lady on the perfume counter was serving & rushing about while a member of staff stood and chatted to a friend, I stood waiting to be served for about 5 minutes which isn?t a long time but really annoying while a staff member stands laughing & chatting. I mentioned it to the lady who came to serve me & asked if a manager was in today to be told the girl stood chatting was the manager. So LAUREN, you need to learn to lead by example! When I spoke to her on the way out of the shop she didn?t apologise & had quite a bad attitude, saying it was a ?colleague? & they were sorting out rotas. This is defiantly a one off in this store as the rest of the staff are generally great & very helpful.
July 2021 by Paul Edwards
Missus swears by it for her makeup. As a man I just do as I'm told and drive her there.
July 2021 by sam iliai
Fast, good varieties of items and great service ...
