December 2023 by Emma B
Staff are always super helpful. Always a great selection of toys available.You can order items before hand for easy collection. They even open late on the run up to Christmas.
December 2023 by Adam Nicholas
Very large Smyths, with a great gaming section.
December 2023 by Christine Baron
One star is generous. Shockingly bad service and rude manager. I left the shop without a purchase due to the rude response I got from a simple query.
December 2023 by Hilary Deans
Went to Smyths yesterday to buy a Nintendo switch game for my Granddaughter as well as a couple of other presents, being unable to find the game I asked ?Foxy? to assist me. He was very pleasant and helpful as was the male assistant he passed the game onto for me to buy. The shop was really busy and I was surprised at the first class customer service. Well done Smyths !
August 2023 by dan bateman
Went in today due to a faulty controller I got inside my PlayStation bundle and the lady behind the counter was very helpful and resolved the issue straight away
August 2023 by Sean Mooney
We bought an electric scooter for my 7 year old son. It was during the raining period of summer 2023. At no point did anyone anyone at Smyth's tell us that it could only be used in dry conditions. They actually told us to have a great time on it. He didn't drive it through water simply used as all children would. After 2 days the scooter broke. Upon returning the shirt, the ship found there was water in it, the staff blamed my son and I for not reading the inspection manual. I find it appealing that they wouldn't warn the child not use it in anything other then a dry environment. Tbf they actually told us it was splash proof when we originally returned it. No my boy has a shorter that lasted him about 2 days. Horrendous shop and poor staff. I will never use this company again.
July 2023 by michael hawkins
Just been round to collect a controller I bought on click and collect , I gave the GIRL my barcode and showed her the receipt and she asked for ID , I said I didn?t bring my ID and the GIRL just decided to walk away , put the controller back and started talking to someone els . No explanation no sorry I can?t give you it without ID , which I like have accepted , but no this very rude girl with the worst customer service skills ever just walked away from me like I was scum trying to scam them . So the receipt, barcode and online banking wasn?t enough to prove I payed for it . Just the most unacceptable rude person I have ever encountered , this GIRL clearly has too much power . I will not go back to this store again after the way she just walked away like I was nothing in her eyes . I would give a 0 star to be honest after that experience
April 2023 by Richard Hall
Excellent product range and customer service.
December 2022 by River Howe
This Smyth's is huge! I absolutely LOVE their squishmallow wall! Such a huge selection!
December 2022 by Jess Jay
What I don?t like about this place is you feel like a criminal, there is normally 1 or 2 people at the exit or walking around looking inside your bags! Why do you think we have stolen a toy! It makes me feel like I?ve done something wrong are they just been noisy or checking their is ways and means to stop theft but trying to look in people?s bags is wrong, honestly don?t think people will try and take stuff from here it?s either too big or the items are cheap stop been noisy and stop trying to look into people?s bags
December 2022 by Suzanne Devlin
Great service today by Harvey who went out of his way to find what I was looking for and then offered to carry it to my car. Very polite an helpful
December 2022 by Judith Phillips
Great shop ,plenty of choice , very busy on Saturday. We got all our Xmas shopping in one go.
December 2022 by Patricia Whittaker
They never answer the phone needed help with something , ended buying elsewhere! Hurry up and bring toys r us back!
November 2022 by Azher Quyoom
Avoiding Smyths Toys from now on. Bought a Nerf gun which jammed as soon as we took it home. Returned to the store who said nothing wrong with it despite it jamming. Refused exchange or refund because they got it workkng. Tried to tell me it was Smyths policy. Avoid shopping here from now on.
October 2022 by Sean Harte
Decent toy selection at standard prices with the odd reduced offer. Quite a disappointing selection of Video games at good price points, everything was much of a muchness as you would see elsewhere and more expensive than the likes of Amazon.
