March 2024 by Ian Scott
They've a great selection of both aquarium and pond products and fish.Their warehouse range (sold through their online presence) vastly exceeds what the display in their shop can show so if you find out what you want online and call ahead they can retrieve stuff from the warehouse ready for collection.The lads are all very knowledgeable and helpful and really go the extra mile to ensure a top class service with fantastic advice.
March 2024 by Jordan N
Avoid. £225 filter failed within 3 months, refusing to even issue a replacement part, let alone replace the filter. Very poor customer service.
February 2024 by HeCTiC MaC
Best price I could find and great postage for 20kg of sand for my tank. I will be back :-)
December 2023 by Zak
Amazingly fast service ordered a new aquarium light yesterday afternoon and has arrived this morning! Perfect service!
December 2023 by Tom Norris
Always ordered from these and service and delivery has always been fantastic, arrived on time every time without any problems.
December 2023 by Juliet Parker
Ordered an item. Waited in all day. Didn?t arrive and their phone line closed at 3pm!!
December 2023 by LostInTransit
Went for a relative, staff were brilliant. Got what I needed
November 2023 by Scott Richford
Absolutely outstanding customer service and communication.I purchased a Fluval C4 power head via their eBay site just under a year ago and it just stopped working. Spoke to the guys, paid postage to send it back for checking and before I knew it a brand new unit arrived in the post! Top notch, no messing about, just got me sorted quickly.All companies will take your money in a heart beat but you only actually know how good they are if something goes wrong - I?m more than happy to say that these guys will look after you from the start and just as well if somethings not right - a great business to deal with. Thanks guys.
November 2023 by Lynn Elwick
Best shop for tropical fish ..mark is very helpful too ? thankyou
October 2023 by Sally
Easy to use website. Fast delivery. Competitive pricing.Good customer service.
September 2023 by tezgreen1
Ok priced item however looked like old stock , item was intermittently faulty after a few days so it was returned only to be told it was fine and there wouldn?t be a refund offered.When questioned I was spoken too very rudely and told I wasn?t intelligent enough to understand how the item worked .Needless to say will never use again with such poor and rude customer service.
September 2023 by Debbie Masleczko
Really nice staff helpful and pleasant nothing too much troubleVery knowledgeable
September 2023 by Geoff Mundy
Seems to have everything for the domestic pond and good value.
August 2023 by Louise Lunn
Fantastic customer service. When my pump broke they issued a replacement immediately. It arrived within 24 hours of my phone call. Exceeded all my expectations! Thank you
July 2023 by Stephanie Smith-Paul
Great place Mark is brilliant. Good healthy fish at good prices. A real hidden gem.
