December 2023 by Dan's Gmail
Absolute jokers.Day started at 9am when I dropped the car in and handed the keys to a lad who looked like he'd just woke up, absolutely no get up and go and even less professionalism.The garage is near a train station and it was December so I headed to York for some Christmas shopping. About 1pm I phoned them and asked how they were getting on and when I should head back. Upon answering, somebody said they hadn't got round to it yet but it was "on the list" ... yes mate I should hope so ... it's booked in for today.An hour or so later somebody rang me and said they couldn't do the job on my suspension because the "bolts were rounded off" so basically I had been wandering round aimlessly for a long while at this point. The car had already been in a few garages for an accurate diagnosis so I knew the bolts could not be an issue. Maybe they were at 3pm when they closed at 5pm and just couldn't be bothered.Cut a long story short I collected the car at 5pm and there was a group of useless mechanics stood around actually talking about it amongst themselves. As soon as I walked in their faces dropped and stopped talking about it. I asked if one of them could phone where the car had came from as they were paying for the work and explain the bolt issue in a little more detail - after all they had arranged it with them and I would've never booked in there otherwise. They said they couldn't be bothered and were too busy (despite saving two hours not doing my car) ... The guy had even parked my car round the corner on a bend on the kerb, in the dark and not bothered to tell me where it was after giving me a load of chew about which door to use for reception,All in all just a massive waste of time. Unless you already know them just give them a miss. I got sorted at a garage in Boro a few days later and they did the job in two hours without mentioning rounded off bolts. If you don't want to do a job, don't book it in. A mechanic saying they can't get a bolt off when they've had the car for six hours is just embarrassing.EDIT : Look at the garage's reply, just more confirmation they didn't even attempt the work and haven't even tried to disagree with anything I've said. OLDHAM was where the car was purchased and the salesman was supposedly friends with the lads at Eagle, this being the whole reason I ended up there. If friends would try and accuse them of selling something unroadworthy, who needs enemies ? The car had done about 100 miles since the last MOT and service and just needed a new strut mount after some bad weather, a small piece of rubber with a bearing. Either this garage is completely incompetent or they had no intention of doing the work. Why they booked it in and wasted my time is baffling. Plenty of garages in Teesside and absolutely no unique qualities to this one. Rude, dishonest no customer service skills at all.
December 2023 by Kamran Akram
Very good service and not expensive.Fantastic service
December 2023 by Imrose Muhit
For the last two years, I have availed this garage's service for my annual car servicing and MOT. The experience was fantastic?no fuss, clear communication, and a friendly staff. Mr. Sajid, in particular, proved to be an honest fellow. I highly recommend their services to everyone in the neighbourhood.
October 2023 by William Barber-Hall
Mot carried out, quickly, decent waiting area well priced and helpful team, talked through issues etc.
September 2023 by Jonathan Rowland
Great, quick, reliable service.
June 2023 by Essam Serry
Excellent and very professional. All was done in a couple of hours. Highly recommend.
January 2023 by Sean Howard
Great service that doesn?t rip you off! Will definitely use them from now on.
January 2023 by Zaf S
Top class service as alwaysFriendly and helpful staff and very knowledgeable. Thanks again for taking care of the Project car.
January 2023 by star carpets
highly recommended, very friendly staff, great place for MOT , thank you for your help guys keep it up
January 2023 by J D
Got recommended by a locals to go here. The best service by far, professional and reliable, showed my what was wrong with my car and repaired the car on time and completed my MOT. Trusted Garrage and would come again, what a guy, thanks again Eagle MOTServices: Transmission
January 2023 by Alisdair Marshall
Excellent service, colleagues car in for its mot at 09:00 ready to collect at 10:30.Phenomenal service from great mechanics.
January 2023 by usman razzaque
I had my MOT and interim service done by them. I must say their service is immaculate and great. Staff is friendly and professional.
January 2023 by bob middleton
Great service and great price. In and out in 1.5 hours for service. And and short notice on a bank holiday weekend. Thank you for your great help
January 2023 by Johnny Blades
Ilias done a very good job on my car, would definitely recommend this place for any job!!Service: Brakes
January 2022 by PETER Spensley
Great company, looked after my other half when she took her car in, excellent service ?
