August 2023 by Google user
Excellent service from start to finish, sales staff not pushy but very helpful, with a sense of humour, kept up to date every stage, delivered when agreed and call 1 hour prior to delivery. Delivery guys very considerate polite and helpful - would recommend as I live my new bed
August 2023 by Adele Simpson
Excellent service from start to finish, sales staff not pushy but very helpful, with a sense of humour, kept up to date every stage, delivered when agreed and call 1 hour prior to delivery. Delivery guys very considerate polite and helpful - would recommend as I live my new bed
August 2023 by Ken Johnston
Paul at Bensons for Beds was very helpful - we know what we wanted and he was able to enhance our knowledge on the Aura Ottoman TV bed - was not hassled and left alone - we went to another branch to see a colour option but returned to see Paul to do the purchase.
July 2023 by paula gilbert
Not harassed, left to look round, when needing help it was given, excellent customer service, would highly recommend.
July 2023 by Duncan Cunningham
Very friendly and helpful staff. No pushy sales and seems like good prices too.
June 2023 by Rufus Cool (RufusCool86)
So far so good. I didn't like the vetting process for credit. I think it delved a bit too much into your personal life. I had nothing to hide. But it just seemed wrong. This is not the staffs fault. It's the company at fault. The staff were helpful. And what swayed my purchase. It was red hot outside. I went in a couple of shops and it was mafting. So walked straight back out. Went into Bensons, air con was on. So decided to stay and have a look around.Down points, have to wait 1½ months for the bed.They take the old mattress away but charge £40 delivery. This on top of the £1500 mattress. Not the staffs fault but u would think Bensons would deliver for free.
June 2023 by Hugh Melvin
Very good purchase experience. Lots of choice and alternatives explained clearly. Good delivery.
May 2023 by Jackie Simmonds
Absolutely 1st class experience from start to finish.No high pressure sales, listened to what we wanted and got us the best mattress ever.Delivery date was perfect for us and on the day everything went like clockwork.The delivery team were brilliant, they rang me, as promised before hand and when they arrived they removed the old mattress and brought in our new one, even took their shoes off at the door without me having to ask.Again, a 1st class service. Thank you Bensons!
May 2023 by Sam Marsden
Brilliant service from ordering to delivery. All very professional, courteous and the product is very good quality.
May 2023 by Kay Branwell
Excellent staff very friendly and provided great advice I was helped by a gentleman called Paul who was brilliant
April 2023 by Val Mason
Very friendly and helpful staff. We never felt pushed or unimportant and were left to make our own choice. We neer felt under any pressure at any time.
February 2023 by Joyce Barnes
Good Service.Got exactly what I was looking for.Hopefully the mattress I bought will be perfect.Will see once it?s delivered.
February 2023 by Maureen Mitchell
Paul at Stockton gave first class service . Everything went smoothly from ordering to delivery .
January 2023 by Peter Goodchild
Ordered a bed and was told it would be delivered on 23rd Dec, recieve an email 2 days before confirming delivery on 23rd time to follow. Arrange rwmoval of old bed, then day before they tell us they dont have the frame. They deliver other items. Sleeping on the mattress at the moment which is not helping a back problem. Contact customer lack of sercices and they now tell me the bed will be delivered on 9th of March. Totally unacceptable. Wish to cancel order first told have to do it through internet sercices although ordered through store. Then told to go into store. I admittedly swore through frustration and told call would be terminated. Very poor service.
December 2022 by trevor calder
Bought our first bed 37yrs ago and our most recent this month..its nice to see first class customer service still exists at Bensons from buying right through to delivery. totally stress free
