December 2023 by Chels 1999xo
Went today to look at buying some fish and came across possibly the nicest member of staff I?ve ever dealt with when going to any pets at home in the north east. This fine young gentleman goes by the name of Dan, his knowledge, know how, eagerness and all round customer care was second to non. He made something that can be quite stressful depending on the member of staff a throughly enjoyable experience and we have found our new place to buy future fish and hopefully deal specifically Dan. He?s defo on our Christmas card list next year have a good Christmas! Chelsea and Louis
December 2023 by Brooke Bee
Nice and clean has everything you need. Could do with some more for small pets.
December 2023 by Chris Davies
Staff not as friendly and as helpful as the Alnwick branch
September 2023 by Liz Stevens
Very convenient and local with very helpful and friendly staff, especially when picking up an online order and they?re very willing to help you to your car with your items. Downsides to Pets at Home in general is their prices can be on the higher side, and to this one in particular they quite often don?t have what I want in stock in the store?.but I can only give my dogs specific food.
September 2023 by PARA PLUMPER
Amy and kate brilliantly assisted me on choosing my lovely fish thank you so much highly recommend
September 2023 by vicky orr
Amiee and Kate were very helpful when buying fish and very friendly.
August 2023 by Matt Amos
Incredibly friendly staff & an amazing selection of tropical fish! Dan helped us for the second time & it?s so lovely to see his passion & knowledge for fish, thank you Dan!
June 2023 by Jo Walker
If I could give zero I could?.. I placed an order for click and collect was supposed to be ready to collect on Friday, received no message by 5.00pm on Saturday so I rang to chase it, I was told it would most likely be Monday but nothing guaranteed, I tried to explain that this wasn?t acceptable and that you shouldn?t be given a specific day unless this was guaranteed, this was in between being constantly being interrupted and spoken over, I was then hung up on?. I rang back and asked to speak with the same person, the exact same thing, constantly being interrupted, the person I spoke to was Richard who I found out was apparently manager for the day (god help them) when I asked to speak with the manager, his attitude was disgusting and disrespectful and tbh he didn?t give a s**t if he dealt with my query or not and certainly didn?t make any attempt for an apology, I asked him to cancel the order and refund me, he said he would then hung up on me again. When trying to actually speak to anyone in customer service it?s an absolute waste of time, it?s online chat which isn?t a chat it?s just messages back and forward or go to the website, I now have to go and purchase my item somewhere else whilst waiting for my refund, I DEFINITELY WOULD NOT RECOMMEND MORPETH BRANCH??..
April 2023 by Katherine Grant
The staff are so helpful here and make a fuss of my dog when we go in - whether we buy anything or not - they must make a point of employing animal lovers!
January 2023 by Jacqueline Burton
I bought a toy duck for my puppy. She chewed through it and found a lot of what seems like toy stuffing. I showed this to the staff who were not interested, I was informed that prts should be supervised when playing, ok, but you only need to divert your eyes for seconds for a puppy to find the filler and choke on it. I won't be back. I have 2 dogs and a cat so big loss of revenue for them, but as they are not bothered then neither am I.
December 2022 by Dean cole
Great staff and vets and groom room big bonus.
October 2022 by Riley Blue Eyed Frenchie
Fantastic staff. So friendly and helpful
September 2022 by Janette Little
I've just returned from the Pets At Home, Morpeth shop. A young lad called Richard served me. He was incredibly helpful, advised me of the discounts available in the VIP scheme, waited until I got my mobile from my car, downloaded the App for me and with my consent, entered the information required, checked and applied all the discounts available and reduced my bill considerably. He has an outstanding appreciation of excellent customer service and a lovely, helpful, patient manner in dealing with customers. I have been unable to find the e mail address of the Pets at Home Area Manager which is a pity - someone should tell him or her what an amazing employee they have in Morpeth. I hope this review gets back to Richard, the Store Manager and higher management - he is very good at his job and they should be made aware of this. You should promote him - he would make a great Customer Service Trainer.Jan Little
August 2022 by India Prescott
Thank you so much to Dan who helped us pick out a fish tank. Very knowledgeable on fish care as well. We are super excited to be fish parents!!
August 2022 by Benjamin Tomlinson
It's a pets at home. Decent size and the staff were friendly.
