March 2024 by glitch 76
Could not fault the service or any of the staff in any way they went above and beyond for me seen on time both times it's a shame more places couldn't be as good as herethank you very muchJohn .p
March 2024 by John Jones
What a load of rubbish,wife is very poorly with throat infection phoned 4 times was promised a call back never happened probs on phone tomorrow again to actually physically see a doctor if they do exist
March 2024 by Bry D
Great staff
November 2023 by Crow ?Satyr?
Too many patients yet continue to take on, can't get a prescription refilled unless you call on a weekday between 11am-12pm which is most people's breaks/lunches and I am still in uni classes at that time. Every appointment I get they are cold and try to get me out as quickly as possible. A joke.
November 2023 by Thomas Bell
Terrible GP, got way to many people on and can?t cope with the high volume and shocking services from the reception staff really cheeky and abrupt
September 2023 by Mykal Cooper
If I could I would have given it 0 stars. Worst mistake of my life coming back to this surgery. For some reason my tablets are no longer on repeat since coming here. When I ask about it I?m told they can?t do it, no explanation. I rang for my repeat, was told it would be ready today. I went to get it to be told I?m not allowed it until tomorrow. Tomorrow I can?t pick it up due to not being here and I won?t be back now till next week. So now I won?t have any of my medication.
March 2023 by Dannii Roberts
Usually have no issues with the William brown centre however this morning came to the practice after making an appointment for 11am last week. Then to be told my appointment is tomorrow. I know I definitely made it for Tuesday as I?m working Wednesday so now I have to wait longer for my appointment!
February 2023 by Alison Barnes
It's 3pm on a Wednesday afternoon & I've been calling on & off since 12.30pm & all I get is a recording saying the surgery is now closed. Disgusting & such poor service.
December 2022 by mick rollins
Very poor service can't get appointments or prescriptions everything is hard work there
November 2022 by Jason
Not sure if this practice actually reads these reviews but I concur that they are absolutely shocking on all fronts. Trying to get through in the first place is nigh on impossible then actually having someone ring you back is a task in itself, I mean I don't think expecting to speak with a doctor in a doctors surgery is too much to ask but here it clearly is. This surgery has gone massively downhill. I don't actually know what doctors do anymore and the sooner this place has a massive overhaul from top to bottom the better. Not fit for purpose!!
October 2022 by leonard ward
Once Again I have cause to mention the lack of Service from this surgery, after being put on Morphine for an injury due to the not being examined by either a Doctor or Physio I found that the dosage was not sufficient to be of any use after putting up with having to phone every 6 days for a prescription I final got the dosage corrected and a new prescription for a larger bottle only to find that this was also inadequate as it only lasted 15 days, I mean it's not rocket science if you are using 21.5ml per day a 300ml bottle will not get you to the 28day repeat prescription.So once again having ran out of medication I had to phone yet again to have this rectified and once again the Attitude of the staff who demand respect from patients was totally unbelievable I was spoken to by a right jobsworth who informed me that I would have to wait until the pharmacist logged on and my medication would not be sorted till this happened, so I was left with no medication all day and at 4pm again rang the surgery to find out what was happening.Again to be told that I was not the only patient in the practice by some wannabe and once again I would have to wait until the pharmacist logged on to do my Prescription this was 1 hour before all the chemist's in Easington closed and that would leave me once again without medication and unable to walk or get about for yet another 24 hours. Luckily for me my wife had the foresight to go to Arbroath House and see Trisha the receptionist who was able to overcome all of the problems by simply emailing a doctor at home and a presciption was sent directly to Boots within seconds problem solved by simply someone understanding that you were in urgent need of medication and did not need to be spoken to in such a way as to make you feel that you did not matter by some ignorant young upstart jobsworth.Thank You Trisha,The staff at William Brown Center should be trained to speak to patients with the same respect that they expect to receive from them.I hope they can learn from this and get their act together.
September 2022 by Michael Stephenson
So I rang first thing about my son having some pains and was told I would get a call in the afternoon. I know already that they are useless at calling back but gave them the benefit of the doubt and checked they are open until 830pm. By 630pm I?d had no call so I rang to be told via an automated recording that ?the surgery is now closed,normal opening times are 830am until 830pm!!!!! So how come they were closed?!!Absolutely pathetic.
August 2022 by Keith Tully
This would of been a 0 star review if it was possible, gets text to phone and make an appointment for hospital results, phone doctors straight away yet I can't get an telephone call back for 6 days. What a joke easington doctors are. They are an absolute disgrace to the health profession.
June 2022 by Caroline Quye
What a joke, tried to get to see a np/gp regarding an issue, on a few occasions, staff at the desk, very unhelpful, didn't have a clue what they were doing. Told me to ring 111, why can't I ever get a gp appointment, they state appointments are available, yet they give people who clearly don't need tobe seen the appointments first. I don't sit around doing normal on a daily basis, I work when I need an appointment it's clearly for a reason. William brown centre is going down hill fast.
June 2022 by D. W.
Absolutely appalling service.lied to repeatedly to get me off the phone,told to come back to pick medication up,only to get there and it had not even been looked at.the surgery pharmacist was extremely rude and offensive.avoid this practice if you are looking for a professional service provided with care and trust.
