May 2023 by Lynne Smith
It is true the staff can be rude and abrupt, especially certain ones and it would be helpful to have an accurate list of opening times for the post office area. But remember the whole world is short staffed so be kind to the ones that turn up.A bit of consideration on both sides of the counter would help.
May 2023 by Jennifer Laverick
Hate using this post office, absolutely miserable rude staff, never smile, dirty looks all the time, should retire or go work somewhere else, new staff needs to be in
April 2023 by Andrea Greenwood
Worst customer service received anywhere. It's like they are doing you a favour by serving you. Unhelpful & unpleasant PO Counter staff. I try & avoid using it.
April 2023 by tony stevens
Called in today to renew drv licence and photo part ,1, staff unable to take photos and deal with my licence as I was cancelling PCV part which is a tick box exercise , renew my photo as it is due to expire I was sent by staff to another business to get my photo taken £6 then returned to post office to be told they were unable to process my licence and I would have to go home and do it on lineReally so much for customer service
December 2022 by Sarah Young
I think the staff are overworked and underpaid. I must admit, one member of staff isn?t always the most friendly or helpful but the others are just trying their hardest in a very demanding, relentless (and let?s face it) thankless job! I?ve always received 1st class service excepting one occasion, however, people are only human and we all have bad days. they will be under even more pressure due to the strikes and more and more banks closing, so please try to be more understanding in these incredibly demanding and stressful times and show some gratitude. We?re lucky we don?t have to travel to another town to find a post office like some do! Keep going ladies, you?re doing just fine ?
December 2022 by Katie Purdy
Absolutely awesome service as always from the lovely ladies that work tirelessly at this post office.I will soon be moving to a new town and I only hope the service is as awesome as it has been here.Hard working women like these need a break, they're not unkind, just doing their day's work and putting up with grief day in day out. Since the bank's closed, their workload has increased dramatically, I don't think people appreciate what they do and have done to continue to remedy this problem in our town. They deserve a huge medal, and only hope they don't take the awful reviews on here personally!From all of us decent folk in Newton Aycliffe, THANK YOU
November 2022 by Vikki Bramley
Rude unfriendly staff
November 2022 by MLD 4032
Nothing wrong with the facilities it's the staff. Miserable and rude. Unpleasant experience every time I've used this post office.
October 2022 by Hollie Catt
The rude staff starts to becoming entertaining after a while. Unhelpful isn?t the word.
September 2022 by fred smith
Most are miserable and deliberately make you wait longer than need be by taking ther time no pride in the jobs these days no wonder country is in a mess but one in particular who is supposed to work at this post office needs to look for another job she thinks she thinks she is above everyone snotty person she is
August 2022 by Michael Hedge
Most are miserable and deliberately make you wait longer than need be by taking ther time no pride in the jobs these days no wonder country is in a mess but one in particular who is supposed to work at this post office needs to look for another job she thinks she thinks she is above everyone snotty person she is
July 2022 by Chloe Grace
Always queues, rude, miserable, unhelpful staff. One in particular is awful! Get some new staff or continue losing customers.
July 2022 by Akari
The other reviews really aren't over the top! Some of the most miserable staff I've ever met. One of them in particular has a huge attitude problem! The queues as well are always ridiculous - I know some times of day are going to be busy in town so it's understandable, but I've been numerous times now and I'm always waiting 10-15 minutes in a queue. More (kinder!) staff are required!These days I tend to visit Horndale's postie instead - it's a small little place with tight parking, but honestly worth it to avoid the town. Plus there's never a queue and the staff are lovely!
July 2022 by N Nixon
Says open sundays, the Photo booth for driving licence doesnt work on sundays and there's " Not open "signs on the windows but you can see person drinking coffee behide the counter
July 2022 by Keith Hopper
I have not used the post office much in the past but had too today...sent a parcel and was slightly surprised by the lady's attitude who served me. Think some customer service training is urgently required....
