August 2023 by Junemary Potter
Staff in Smith's and the post office are helpfull and polite always found what I was looking for I would recommend to everyone
December 2022 by Gill Figliolini
no delivery service on strike
February 2022 by Rosemary Hamm
One member of staff on the post office counter is unapproachable, miserable and downright rude, I suggest she goes on a customer service course or retire. I do find the other staff polite and friendly when I've been in previously.
September 2020 by Colin
Staff never smile, don't say hello or good morning some are inpolite thier customer/people skills are the worse. They never open on time I've waited upto 15 minutes after the shop is meant to open. The carpet looks like its been there since WHSmith was created in 1828 the shelfs are cluttered and the whole layout is out dated. The way I was spoken to by one member of the staff was the worse I've ever encounted in any store. I HAD to give 1 star but I didnt want to.
September 2020 by Sarah Joy
Nothing to fault in store. Click and collect and ordering online however, is useless. Went to get an order (didn't get an email that it was in store, but it had been a week since I ordered it), staff said if I didn't get an email then it won't be in, but one was nice enough to check and it was there. I had an order also shipped home and it was badly damaged, took nearly a month to get a full refund (including postage, which they weren't going to give me).
January 2020 by Katrina
I find the staff to be unhelpful, dismissive and sometimes rude. I mostly go there as now the post office is in there.Today was no exception, no please or thank you and the staff member stacking shelves paid no attention to the safety of customers (many elderly) trying to pass by stocks and packaging laid around
August 2019 by Julie Ross
My mother attended this shop yesterday to use the Post Office. When she asked a member of staff where the post box was she was told 'see that big red box over there, that's it' in a sarcastic voice. I suggest this member of staff attends some customer service training and I hope when she is 81 someone treats her with the same lack of respect and compassion! Will not be using this store again.
July 2019 by Owen Dunn
Great shop for everything you care to read covering newspapers, magazines, books and many other crafts.
July 2019 by Michelle Oliver
Staff was very friendly and helpful looked up books on computer and even ordered them for me
July 2019 by Angela McCourt
I bought my son all his college stationery was excellent quality
July 2019 by karel simpson
This was the fourth WH Smith's shop I had tried to find a specific item of their own name, all shops were out of stock.
July 2019 by Richard Taylor
Good choice of cards and gift wrap, only spoilt by the small shop layout and the sometimes higher prices of the items.
July 2019 by Ruth Bell
The ladies on the counters were very helpful and very pleasant. Thank you
July 2019 by Katrina Thompson
I find the staff to be unhelpful, dismissive and sometimes rude. I mostly go there as now the post office is in there.Today was no exception, no please or thank you and the staff member stacking shelves paid no attention to the safety of customers (many elderly) trying to pass by stocks and packaging laid around
July 2019 by Tom Fullard
It's a great shame but WHSmith at this location seems to be stuck in a bygone age. It has been a high street staple for years, but things need to change and fast. It would be unthinkable to see this brand disappear like so many big brands have done over recent years. Come on WHSmith take a giant leap forward before it's too late.