A huge shout out to Kelly in the Hartlepool branch, after a couple of frustrating days dealing with the London based call centre.Kelly resolved my issue within minutes should of called there 1st, she was super professional, friendly and a great help. I can now relax and look forward to my holiday.She has definitely converted... read full comment
March 2024
..I've just booked a holiday in the Hartlepool Tui store..so much more simple than peering at my phone! Wonderful service from Kim and Kelly..not at all pushy, but helpful. Certainly left the store with peace of mind and confidence that all was well with the booking. Thank you, so much Kim and Kelly..I will heartily recommend... read full comment
February 2024
My wife and I have just been into TUI Hartlepool branch, we were greeted by a very nice young lady (Kelly) who was a credit to TUI, she found us the exact holiday we were looking for, and at a very good price, Kelly was so pleasant and efficient, within just a few minutes she had everything sorted, 5 star service will definitely... read full comment