December 2023 by Ryan Esteris
Met with Carol, very polite and helpful in helping me find a Christmas gift.
December 2023 by Christopher Lindridge
Really friendly staff, happy to assist with the purchase of an item and also really helpful with after sales care. Would definitely reccomend this store
December 2023 by Kennady Gavillet
Fantastic help. Was brilliant and made sure we were sorted
December 2023 by Vanitha Karupaiyah
We visited the Hartlepool store. One of the staff member Carol was really kind and sweet to us. We had a wonderful time shopping and she made sure that am happy with my choice. She also presented the offers in an appealing way! Thank you Carol.
December 2023 by Jackie Sherry
Gary was amazing and very helpful and advised us on the right ring size for my partner's fat fingers
December 2023 by Michael Lynn (FatDadEmlin)
Vicki was extremely helpful and was willing to go above and beyond to help us, great service.
November 2023 by Neutraliza
Excellent service, very grateful for putting my mind at ease!
November 2023 by Julia Watson
Absolutely amazing customer service every time we visit HM Samuel. Gary was fantastic, super friendly and even remembered us from visiting a different store he was looking after last year! I also got a free ear piercing with my earrings from Leigh who was lovely too and made me feel super comfortable throughout the procedure - we will be back! :-)
November 2023 by Harlan Watson
Bought our engagement and wedding rings from Gary in the Metrocentre last year, came to hartlepool for a refitting and he still remembered us and was really helpful and friendly, customer service is second to none!
November 2023 by Hena McBiffany
Leigh was super attentive and a great help! Thank you so much for the wonderful and professional service!
November 2023 by Vicki Bennett
I came into store hoping to repair one ring and resize another. Vicky was absolutely amazing, not only did she organise all of the repair work but she went above and beyond to resolve an issue with my Premier Care stemming from another store. Vicky demonstrated exceptional customer service and I will definitely be returning to store for future purchases.
October 2023 by Claire Peacock
Amazing service. Nicola was incredible and so attentive. Nothing was too much trouble. She was super informative and definitely knew her stuff. So pleased we went to Hartlepool store as did not get the same level of service or attention at metro centre previously.Claire Edgar
September 2023 by Victoria Abbott
Just picked up my engagement ring and wedding ring they have been cleaned and replated. Highly recommended.
September 2023 by Allan Harrison
Super helpful staff very friendly, very good service Nicola was a star thankyou
September 2023 by Jodie Bolton
Nicola was a lovley lady helped me pick a ring and knocked a brilliant discount off 5 star
