February 2023 by boo hoo
What a useless branch! Staff have clearly given up, don?t give cash out over the counter and couldn?t answer a mortgage query when I was unable to get through to mortgages on the phone. I now only keep money for direct debits in my account, and use the Newcastle Building Society over the road.Our nearest branch after Hartlepool is in Stockton, 8.7 miles away. I used to use the branches in Shotton, Seaham, Gateshead and Chester le Street, but they?ve been closed down
October 2022 by Keith Scott
Went on Wednesday and it was shut! I live in Horden and all my local branches have gone. Seaham, Peterlee, Shotton all gone?.
October 2022 by Natasha Collins
Really friendly staff
November 2021 by ChristineN-82
Monday am Nov 15th queuing in and outside. As long a wait as at the height of the pandemic!! Only one counter open, WHY. Staff milling around looking embarrassed. Unfortunate lady on counter having to listen to discrunted customers. Very poor customer service. Dreadful
July 2021 by KAL
Great helpful staff but ridiculous opening times which don't cater for customers who work full time. Not everyone wants to do banking online
August 2019 by Mark Precious
Closed bank tellers early leaving only 1 serving the public and businesses.The business bank teller closed at 4.10 pm.People still waiting to be seen . Surely if your opening and closing times are set then please adhere to them.Not happy at all with the service
June 2019 by les hodgman
Great bank staff are great
July 2017 by duke chan
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September 2016 by å?¨?
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