November 2023 by Marie Finch
Lovely friendly staff, wide range of reasonable priced carpets,laminates beds and rugs
October 2023 by Laura Anderson
Bowburn Shop - We had carpets fitted on the 7th August 2023. A man came out to measure up prior and told us the agreed price but left no paper copy of an invoice. I then phoned up and paid the deposit. Carpets were fitted and the 2 carpet fitters had damaged a lot of paint work and had also slit and damaged a few skirting boards. However I did not mention this as we were so happy with the carpets and we have used this company previously with no problems in the past, so I phoned up and paid the balance and let the problems slide. Nearly 6 weeks later I get a phone call to say we had underpaid by £200! I told them we had paid what we were told to pay and had paid the balance of what we were quoted. I was basically told I was wrong and they needed the £200 to be paid. We have no proof as we werent given an invoice or receipt of any sort. I asked why it had taken 6 weeks from the carpets being fitted to be made aware of this and didnt really get a sufficient answer. The lady on the phone was lovely however I do not rate this company and I will no longer recommend them to any friends or family who have also used them in the past and I will also never use again. I recommend anyone who does use them to ask for their own paper copy of an invoice, like most companies normally do!
October 2023 by Laura Anderson
Bowburn Shop - We had carpets fitted on the 7th August 2023. A man came out to measure up prior and told us the agreed price but left no paper copy of an invoice. I then phoned up and paid the deposit. Carpets were fitted and the 2 carpet fitters had damaged a lot of paint work and had also slit and damaged a few skirting boards. However I did not mention this as we were so happy with the carpets and we have used this company previously with no problems in the past, so I phoned up and paid the balance and let the problems slide. Nearly 6 weeks later I get a phone call to say we had underpaid by £200! I told them we had paid what we were told to pay and had paid the balance of what we were quoted. I was basically told I was wrong and they needed the £200 to be paid. We have no proof as we werent given an invoice or receipt of any sort. I asked why it had taken 6 weeks from the carpets being fitted to be made aware of this and didnt really get a sufficient answer. The lady on the phone was lovely however I do not rate this company and I will no longer recommend them to any friends or family who have also used them in the past and I will also never use again. I recommend anyone who does use them to ask for their own paper copy of an invoice, like most companies normally do!
August 2023 by Lisa Ferguson
Lovely staff very helpful great choice of flooring
August 2023 by Caroline Ratcliff
I used the store at Bowburn and was very impressed with them.
Everyone involved in the process was excellent.
Rose in the store, the man that came to do the measurements and the 2 carpet fitters all did a great job.
Thank you to all of you
August 2023 by Kirsty Cleall
Absolutely lovely carpet.
Excellent service from start to finish will definitely use again and highly recommend.
August 2023 by Bad Service Ninja
Not recommended. Crooks.
August 2023 by Margaret Walton
A first class job on my laminate
August 2023 by Alan Dinsdale
Can't praise Carpet shop enough, good price quality carpets,
August 2023 by mark matthews
Wonderful company. From purchasing to fitting its always 10/10 everytime we use them
August 2020 by tony riseley
Had my bedroom floor done by them recently. Excellent polite service when I went into the shop to order it, and a really top rate job done by the fitter. Both myself and my wife love the job they?ve done for us. Very reasonable price on top of that. Would definitely use them again. 100% recommended.
August 2019 by J Slater
Regularly buy floor coverings here, both carpet and lino from here. Fair prices and honest service.
August 2019 by Allan Vance
Very helpful
August 2019 by John Scurr
Went for carpet and got what we wanted.
August 2019 by Maureen Watson
Whatever flooring you are looking for or whatevet your budget give Rose at Factory Carpets and Laminates a call, I am certain you will be delighted with the help, service, choice and cost.
