November 2023 by Paul Brennan
Bought some new glasses ? Ray Ban excellent quality service good Back with in two weeks first ? class ? just been in today to pick them up also bought a Marvin ??
September 2023 by A Miller
I visited the branch yesterday and I can?t express how well I was looked after.The optical assistants were incredibly professional but in a friendly way explaining the costs to me, giving me options.The pre tests were thorough and the eye test was very good too.I will use this branch in future. I have recommended it to friends and family too
February 2023 by Paul Carey
Great staff, I was helped by Shakiera who helped me find the perfect pair of Gucci glasses. I'd highly recommend this opticians ?
February 2023 by Lydia Mack
Visited here whilst I was away with work as my glasses had snapped. I have very poor vision and was quite upset because I relied on my glasses and I didn?t have my spare with me. I walked in asking for some help and I was just told straight away that they couldn?t do anything - didn?t even bother looking at my glasses. Very poor.
August 2022 by Simon payne
Visited Vision Express today and I?m highly delighted with the service.Very friendly helpful staff.
August 2022 by SGOG
Fabulous. Lovely team here at Specsavers Durham, polite, respectful & professional.
July 2022 by Sarah Foster
Very helpful and knowledgeable member of staff. Bought lovely Prada glasses. Stylish and great service
May 2022 by Matt Williams
Don?t bother if you?re disabled. They don?t want to see you. We booked an appointment for my Mam who needs to use a wheelchair and has to have her eye test in her wheelchair, we?d arranged everything so we could get her there for her appointment on time, Booked online a week in advance and never thought anything of it. On the day my Mam called to just ensure that they would be able to do the test with her in her wheelchair because they didn?t have any option online to state any special requirements, the store claimed they never got information about the booking and refused to see her. I asked to speak to a manager and got told by a very rude lady that I could only speak with her and she refused to help. I called Vision Express? main customer service team who agreed with me that the store was at fault so they called the store and tried to sort it but they wouldn?t even work with their own company! Shocking and discriminatory. My mam has waited so long for an eye test, worked so hard to be able to go out and have one and get new glasses but Vision Express couldn?t have cared less. This store is an absolute disgrace.
March 2022 by Shirley Z
Mixed feelings, when you get attended they're generally nice. HOWEVER, when I was late they told me to book another appointment even though I waited here for an hour before; when I was early I had to wait until they're late for the appointment. The organisation here seems to be a joke.
February 2022 by Robin Jackson
Have been going to Vision Express for a few years now for annual eyesight tests and have always found all the staff to be pleasant, polite, helpful and good at their jobs. I would thoroughly recommend them if you're after a decent eye check up.
January 2022 by Alison Wray
I arrived for my appointment only to be told that I should have received a phone call the day before to rearrange. I hadnt but instead had received an e mail confirming my appointment. I was very disappointed that I had made an unnecessary trip during the pandemic
January 2022 by Iddo Amit
The shop is cleaned regularly and feels safe. Good selection of frames and options for lenses. Everyone was very friendly.
January 2022 by Lee Smith
Great friendly and professional service from The Durham City branch. Will definitely use the team here for all future requirements.
January 2022 by Joyce Dixon
Extremely safe visit to Durham City branch. Staff very helpful. My optometrist was meticulous with covid safety and thorough examination and answered all my queries. Very reassuring visit. Can recommend a visit there.
January 2022 by dawn tate
Richard provided a 5 star service giving an honest opinion on frames that suited me or not. He is an asset to the company he was polite, professional, and very approachable
