March 2024 by John Williams
Too many self service tills and not enough tills with staff for trolleys
March 2024 by Elizabeth Wilkinson
Very good
March 2024 by maureen moore
Went in cafe today orded 2 chicken burgers the one I had was not cooked properly the other was fine I spoke to one of the staff and I was told just to eat it it was perfectly fine and was cooked right .After I told her I am 73 yrs old and new if chicken was cooked right she still insisted it was .Definitely won't be back again as this was the second time she was totally rude
January 2024 by Patrick Downey
One of the only cafe's to be open in Central Durham area on Boxing Day which was gratefully received. Very large outlet of supermarket chain catering for everyone. Upstairs has cafe, toilets and clothing.Plentiful parking and other retail outlets close by on Dragonville retail area.
December 2023 by Kelly Johnson
Didn't get her name but the manager with the long black hair was incredibly rude and patronising to several different staff in front of a full aisle of customers, this was on the cool fridges side where cheese etc is. I know I wasn't the only one who felt it was uncomfortable and when I asked the young lady if that is how she normally gets spoken to she said 'all the time, Aaron is even worse' . In my day you never belittled workers on the shop floor like that and certainly never in front of customers..
December 2023 by Danielg Musgrove
Went in to do Christmas food shop and used the scan as you shop, after getting to the till it made a staff member do a bag check, made them check 25 things and then Ellie on the scan as you go at 9pm, started throwing my shopping around and man handling it, then when we said if your gonna destroy everything I?ll just leave it she replied with, ?aww man are u having a laugh I?m almost done now?, so we let her continue when she then said ?good job everything scanned or I would have to do a full check. Really not a good experience and the staff shouldn?t be on the tills if they have no respect for customers or there shopping
December 2023 by Kate Walls
The best Tesco in the North East, much better vibe than Kingston Park. Huge selection, fantastic staff, massive car park, plenty of other shops around it on the two retail parks.
December 2023 by Peter Hirst
I would like to thank Brendan for the kindness he should me on 17tb December. I felt unwell and he got me something to sit on. After he carried my basket and got the rest of me shopping, put it through the till and packet it then carried to the car for me. Totally excellent,kind and help employee. This was at Tesco Extra Dragons Lane Gilesgate Durham.
December 2023 by Brian Harper
Could not get a parking place (disability) parking so me and my girlfriend where not happy waiting for 10 minutes could not get a parking bay so we went home. some people had no disability badge to park in the disability bays
November 2023 by Robert Lambert
The best Tesco super store within County Durham. Well stocked. Excellent service every time I've been in.
October 2023 by Xenia Templer
My review is for the Tesco Cafe within the store, upstairs. It was a gem of a find! First visit to this store was today on a Sunday, 2.30pm and still able to order a full breakfast! Personally, I think this is remarkable in itself. So few places serve after 11am. How fabulous to arrive after a very busy morning and few hours elsewhere, feeling extremely peckish to discover a cooked breakfast is available to order. Well done Tesco! You have definitely got this right. I for one will travel purposely to this store for that alone. The Cafe is a good size overlooking the whole enormous store. It is very well kept. Clean & tidy. The staff all seemed extremely friendly, polite and efficient. Great menu choice too. An array of ALL DAY breakfast choices plus cooked snacks and lunchtime meals. All very competitive prices. This was a very pleasant find in this "everything has changed and gone up in price world" we live in today.I can't comment too much on the store itself. Seemed extremely large and full of choice. A pets at Home within middle of store which is great for pet owners. I used to be one and a huge fan of pets at Home. The store has a clothes section too, which is very good. A lot of checkouts to accommodate everyone. Overall, great store. Easy parking.
October 2023 by Calvin Janes
Agree with others below about the staff at self service. They seem more interested in gossiping than they do helping customers and the lady who looks like Ursula from The Little Mermaid is very rude.
October 2023 by Phil Smith
No trolleys so ended up walking out and going to Lidl for our weekly shop
October 2023 by Keily Moses
Good social distancing measures staff friendly and helpful..some staff were ignorrent and rude on last trip but not a true or fair reflection on others.Good selection and usually a popular place. LGBTQIA+ Friendly
October 2023 by Bill Auton
No small trolleys available apart from that everything ok
