February 2024 by Tommy Machin
I could not fault Darren, his customer service was second to none. In my opinion, he deserves all the praise available.
February 2024 by Emma Chambers
I came in tonight after a 13 hour shift. While I understand that this establishment is busy after midnight every night, the attitude of the "manager" was appalling. I was at the till paying and the "manager" on duty jumped in and accused me of "taking" 2 packets of Crisps. Had he stepped back and waited for me to speak, he would have heard that I said I had 2 packets of Crisps and my order however he accused me of taking them. I'd like to point if that the young gentleman who made my order was amazing and super friendly. The "manager" however completely embarrassed me and had such an angry demeanor! Never been so insulted by someone who looks like they can't be bothered with customers and should definitely not work in the hospitality industry!
January 2024 by Cory Wilson (SyM3TrIC4L)
Seems quite varied experiences, but in my experience the food was great! I asked the lady behind the counter to serve me anything but olives and jalapenos and the sandwich was fantastic! Accompanied by the fabulous customer service!Vegetarian options: It's a subway, there's vegetables
December 2023 by Gamertag 3609
22.34 23/11 guy dropped cheese in with chicken and put it back in the cheese. Did mention it but nothing was
October 2023 by V
Never had any complaints here. Small Subway, not the only one in the City, may compliment a pub crawl as it's open late.
July 2023 by zonked
Great food, loved it. Had a margherita slice along with mozzarella cheese in Italian bread. The person there wasn't that great and accidentally put some tomato sauce, that'd go on a pizza for example, in my sandwich. I said it was fine as I didn't want to cause a hassle, which I'm glad I did, it was probably the best sandwich I've had in my life, the margherita slice was also good.
May 2023 by Puta Touch
I found two red hairs in my subway. I can draw the line at one but two is toooooo much. all im asking for is a hair net ,love xx
January 2023 by Stephen Smith
Expensive and not very hot .had to waite to be served
December 2022 by Hayley Conway
Had a take away. Wraps fell apart, lots of salad items missing wrong Dressings & wrong crisps & cookies
December 2022 by Dan
Was served right away and made one of the best sandwiches I've ever had, with the perfect ratio of sauce and salad as well
November 2022 by wow
the shelves are empty, the fridge with all the drinks are bare the place is messy and dirty with nothing appetising at all. will not be coming back.
October 2022 by Saifullah Badi
Awful experience didn?t have enough salad and sauce even staff haven?t inform me after payment they mention we don?t have right now. Not even offer refund disappoint. Need to improve hygiene and customer service.
July 2022 by Luke Wolf
Was slapped together making it difficult to eat with food still being part frozen even after being heated up. Can tell the staff really don't want to be there with general service.
June 2022 by Alex The History Nerd
Went in here for Lunch while visiting Durham and staff who served me did not make the spicy Italian correctly comparted to other stores of Subway that I visited where staff know how to make a spicy Italian correctly. Staff who made my Spicy Italian put Ham in it along when it does not have ham in it. The staff member did not listen when I wanted to pay separate by using my points for the sandwich and pay the rest on my card and I had to pay £5.79. The Staff member who served me did not ask what bread I wanted for my sandwich just picked any bread out and random.
June 2022 by Rosielee98
Cancelled half my order due to being out of stock which is fine, but I didn't get chance to amend it, they wouldn't answer their phone (was trying to get through for a solid 30 minutes) I had to talk through the driver as the subway staff wouldn't speak to me for some reason, extremely unhelpful. Was told to go through Uber eats and order a separate order, which was gonna cost another £5 odd delivery and I would have to repay for an order that I've already paid for (should have paid £0 delivery for whole thing anyways) gave them another chance since the past few experiences have been rubbish, but I won't be ordering again, Cheers
