December 2023 by Sahra Johnston
Not sure how long you need to wait to select glasses here. Had eye tests all done and was asked to pick frames. Still waiting for someone 1hr 20 mins after appointment start I had to just pay for my eye test and leave as has the dentist. I was standing with a pair of glasses in my hand for ages. The woman didn't even ask me about glasses as I was leaving. Couldn't care less.
November 2023 by Himanshu Katyan
Excellent and very supportive service from Durham staff.
November 2023 by demi fawcett
Seen good reviews here, and this was my first eye test I?d say in way over 10 years and so happy I picked here.I was nervous at first, but when I walked in, it felt so relaxed. Staff were so nice and friendly, very helpful ??
October 2023 by Irina (IP)
The variety of glass frames is good overal. The stock is rotated often, so if you haven't found what you like try to come back a bit later (I bet you can ask).I was always happy with the thorough examination and guarantees.
October 2023 by Joy Flatley
Absolutely shocking service ,I cancelled appointment and remade an appointment for my 85 year disabled father . When we got there ,there was no appointment ,thus is not the first time .
October 2023 by Robert Lawson
Specsavers treat you like family and they are so amazing and brilliant and I would recommend them to family and friends
October 2023 by Mavis White
I have used optical services with Specsavers in North Road Durham for many years. I would not use any other Opticians to take care of my eye sight
October 2023 by Niel adams
Great service and very helpful staff
September 2023 by Connie Buckle
Alex spent time withe going through the frames that suited me, very patient and Excellent customer service from her, thankyou
September 2023 by Janet BEANEY
Had a really sore eye... was seen the same day and given instruction and ointment to get. Instead of waiting for Dr appointment
September 2023 by Neil Wilson
Very friendly and trained staff nothing seemed any trouble
August 2023 by Clara
We saw Rebecca, an audiologist today. She was extremely kind and went above and beyond to help us. We're very grateful.
August 2023 by C
We saw Rebecca, an audiologist today. She was extremely kind and went above and beyond to help us. We're very grateful.
July 2023 by Seb Di Gatto
Bit rude. Girl chewing gum on reception. uninterested in customers
June 2023 by Eva Fernández (Eva Mitocondrial)
I was treated excellently by the team at Durham city centre. I went for a MECS appointment for a suspected corneal abrasion and I was seen almost immediately, I was assessed thoroughly by one optician/optometrist and after by her supervisor and immediately referred to the eye clinic for further investigation, which was exactly the right course of action as I indeed had an abrasion. They followed up on the following day to make sure I had been seen at the hospital. I am extremely grateful to the whole team and I can only praise their professionalism and care.
