December 2023 by Hannah Draper
Range is excellent, I found exactly what I was looking for. Price is good too. The only issue is the store is extremely crowded on a weekend and the car park is absolute murderous chaos. Definitely not an autism friendly experience, which is a shame, as I would have otherwise been very pleased with the stock and staff.
October 2023 by Grant Lowes
Came in yesterday, to see about buying an Xbox or Playstation as didnt really know much about what would work for our son, given his age. Lee was truly outstanding and his knowledge of the consoles was excellent. We came away confident, that we bought the right one Xbox S Series, from his help. Thank you Lee, you've made a little boys Christmas.
October 2023 by David Robson
I am not very happy with smyths My daughter ordered some toys on her account but used my credit card to pay for them as they were Xmas presents for my grandson off us.It was my name and address on the bill went to collect them and was told that I needed some identification with the daughter s name on before I could pick them up showed them the letter with my name and address on and my card that payed ,now I’m having to go back with her identification,bloody stupid,
August 2023 by Andy Przybysz
This store is part of a toy chain that I recently visited with my daughter. Her excitement was palpable; she gleefully interacted with a plethora of toys on display. While I was initially hesitant, seeing her so immersed and evaluating each toy gave me peace of mind. Ultimately, she chose a Cocomelon toy, which she now adores and plays with daily. The quality of products and the store's atmosphere have left me thoroughly impressed. I've shopped here previously and even made purchases for friends. Their commendable reputation is truly earned, and I wholeheartedly recommend this shop to others.
June 2023 by choudhry younas
Big store with lots of stock and nice and friendly staff?
May 2023 by Christopher T
I would like to say thank you to the staff on the main till today. Very helpful & patient with my 2 kids trying their best to describe a toy they had seen on tv. Thankfully the staff member knew what they where after & I now have 2 happy kids.Thank you.We will most certainly be back
April 2023 by Mark R
Crazy paranoid about accepting cash. They think that every £20 note must be a forgery. My notes weren't accepted at Smyths but the police, bank and post office had no issues.Also they have an over zealous returns policy. Sold me a faulty gaming chair (sound didn't work). They made me trail it home to take a video of it in use to prove what I was saying. Not a customer focused shop which is a shame as some of the staff and management are actually lovely. They are suffering as a result of the chains policy and disrespect for its customers.
February 2023 by Fthumvyghjcghjf jhb
Good shop to get toys from
December 2022 by Wherever We Wander
Had everything needed, helpful staff too
October 2022 by Snark Town
Bought game for a present. Lost receipt but smyths stickers all over it. Still in cellophane, manager wouldn't budge no swaps even for a present. I'll do my Xmas shopping elsewhere.
October 2022 by Davo 75
Poor. Rude supervisor, unhelpful, put prices down after a month and wouldn't help with an exchange on unopened items.Avoid this branch.
October 2022 by Bibi Sparx
Doll was 15 on sticker but till said 20, didn't let me have it for 20. Went home and used amazon.
July 2022 by J S
Called in to the Durham branch looking for outdoor items Andrew and Kenny could not of been more helpful. It's a lovely store with an excellent range of toys
June 2022 by Liam Crow
Fantastic toy store with a huge range of indoor and outdoor toys.It sells car seats, and kids bicycles/scooters too along with electrical outdoor cars/bikes for the youngsters.Staff on hand to help with anything.Also has a small range of games and mini arcade machines!There's also a baby changing room/toilet to use should you need it, which is very handy!
June 2022 by Leon Lamb
Staff friendly and wide range of items to browse . Bought i-fix swivel baby car chair and fitted and installed ?the assistant was highly knowledgeable, friendly and professional ?highly recommend and I will be back. Item is amazing for our daughter and much happier for longer journeys.
