January 2024 by Sarkis KOLANDJIAN
Two tellers are assisting customers with online issues amidst a lengthy queue. Time to change back
October 2023 by Kieron Paul
Possibly one of the worst banks for speed of service. Come to this one at least twice a week for business purposes and I spend well over half my time standing in line. Normally about three/four members of staff on and they never seem bothered that people are stood waiting for far to long. I understand talking with customers is part of the job but sometimes they'll just talk about day to day stuff when you could make them aware you have other customers.. When I went in last they let some customers dog run around the whole bank... was just strange. When I go to Barclays bank I'm greeted and normally out the door in five minutes. Definitely some training is needed at NatWest Durham.
September 2021 by Carolina Girones
I had to go to NatWest to make a payment for the University. I did not have to wait for long and the staff were both friendly and kind, guiding me through the process. A very nice branch overall.
August 2019 by Paloma Batanero
Caroline was most helpful and kind. We had a very complicated issue that she was able to solve. Great branch!
December 2017 by Frank Eventi
Almost impossible to contact by telephone - a 30 minute drive is quicker!
September 2017 by Jamie Palliser
Had appointment to close account to be told it had to be done over the phone anyway because it was a weekend. At least they got me straight through to the right person on the phone
January 2017 by keith pringle
Worst bank in the world , been left with no card for a month , supost to have sent 4 and none arrived , apparently they were attempted delivery , no help just fob people off , and it's business acc so I get charged for everything to boot , discusting
July 2016 by Andrew Mchugh
Nice staff ok bank
April 2016 by Leopoldo Cuspinera
Staff is really nice and I have never seen long queues.
December 2015 by Samuel Gard
A new express banking system has been installed, it makes for very fast and efficient banking. Staff are extremely helpful.
July 2014 by Harold Maddison
Helpfull
