March 2024 by Cassie Q
Visited Nando?s Durham at 6pm on a Thursday and found it bustling, with a long queue and nearly full seating. Service was slow, likely due to being understaffed, leading to a wait for essentials and my meal. While the staff were friendly and doing their best, the chicken was unfortunately dry, a sentiment echoed by other diners. Hoping for increased staffing to improve the experience.
March 2024 by Brian
Very small for a Nandos.
March 2024 by Nkechi Adigwe
I once gave this restraunt 4 stars but following my experience in recent times which has been poor I would give a zero.I ordered food after a hectic day and it was not delivered. Tried calling and all the members of staff were giving was the robotic answer of " unfortunately we have raised a request and you will get a refund". This is very poor response because1. It does not serve your customers. Refund is the barest minimum especially when you have evidence the order was not delivered.2. You keep people's money and expect them to wait for your response and subsequent email. What if that person had no other money for food that day or night.3. The manager J.E in durham was quite dismissive and rude. Saying how he has worked there for 2 months and this is the first time he was getting that complaint therefore this was rare. That as soon as the order leaves nandos they have nothing to do with it.My order has been messed up twice in less than 6months from same durham Nandos and I am just 1 customer. I placed an order with nandos and if the have hired with an inefficient delivery company, then I will hold Nandos responsible.4. Nandos needs to have a chat with deliveroo to ensure customers get what the ordered on time.
February 2024 by James Dempsey
As always, great food, great service... never changes. Always very accommodating of any requests.
February 2024 by Dylan Rana
Overpriced
February 2024 by Kelsey Vickers
Waited ages for food furniture to come wrong gotnit changed for it to be raw wen I cutting to it even the staff said wow that's pink so got a re fund bearing in mind the food was £41 normally love the place but this just put me
February 2024 by johnpaul little
Waited 45 mins for food to come, which was wrong then got it changed then wrong again thinly third time lucky but it turns out the chicken in the burger was raw bright pink inside they offered to bring another but at this point I wasn't impressed so asked for full refund first meal out without the kids to be ruined first time using this nandos as was close to the hospital that we had just been too
February 2024 by Phil Sage
Great variation of foods, staff were great , the sauce range fantastic!
January 2024 by Margaret Fish
Fabulous staff and foodDietary restrictions: They ask you all aspects of allergies etc
January 2024 by Adriano P. Martins
It's difficult to get service here. Everything through the app. It is not possible to make changes or ask questions about the dishes. Slow and poor service,
January 2024 by Akeporn Pornrojnangkool
Just good! Please come to Thailand!
January 2024 by Simon Loftus
Sadly I think they were understaffed.Ordering via the QR code is recommended however they never bring the drinks out until you chase.Food came out promptly but there only seemed to be one bottle of lemon herb sauce in the restaurant so had to borrow from another table.My burger was their new garlic bread bun and the bottom half was wet on the bottom. Either sat too long or wasn't grilled properly.Portions for the sides also seem to be smaller than in the past, but that may just be our imagination.The whole experience of Nandos is just getting a bit boring now, having to get your own cutlery etc I don't think saves them any money but it does take away some of the magic of eating out.Probably won't go back anytime soon.
December 2023 by Ashley Gill
Chicken Pitta was cold and tough as old boots. Service from staff was good
December 2023 by Jack Andrews
Having been to various Nando?s restaurants across the country, sad to see my local store completely ran down.Had a special meal with my partner to find the food not very warm, took over 10 to 15 minutes to process a gift card and the drink machine was broken on the main floor which was not explained when buying drinks at the till.Was not worth the money what we paid unfortunately for really poor service and experience where I was not able to relax and enjoy our meal. Asked for a complaint form from the manager just to be told that I had to email in a complaint rather than in person? wouldn?t visit again unless things improve.
December 2023 by Joshua Collier
Usually lovely, I was a little disappointed on my last visit when my pitta arrived with no halloumi cheese in and a lack of sauce, felt like a cheap sandwich.