July 2023 by Lewis Ryu
Very unhelpful
April 2023 by michael hall
Awesome customer service today at Durham branch, helping me to set up mobile banking on new phone after damaged old phone.
July 2022 by paul jeffcoat
Total joke , told today can?t pay cash into this account with a paying book , that?s good a bank that won?t take cash
April 2022 by Adrian Teasdale
I have two separate business accounts and a personal account with HBSC for a large number of years. Going into the bank this morning I was 'greeted' by a young lady who clearly didn't understand anything about customer service or empathy. My request was relatively simple, but she brushed it away and obviously didn't want to help or even attempt to help. No wonder these challenger banks are taking their custom away by having someone front of house who has had no training and doesn't care. I then went around to NatWest, where I have a different business and received far better and professional service
April 2022 by Project Bluffer
No cash counter anymore. You have to go to the post office if you don't like machines.
November 2021 by Margaret Taylor
Unfortunately a sad sign of the times. We have had business banking here for over 10 years, with really good service and very helpful staff. This has now changed since they have taken away the counter service. We have had 2 instances lately where notes have not gone into the machine - reply from "assisting" staff member - "we have no access to money, you could go to the post office or our branch in Chester le Street". If I wanted to bank with the post office I would do so and also having a shop in Durham means that I would actually like to bank here, not Chester le Street. Absolutely shocking "service"!!
July 2021 by Nho Pham
I have been waiting for hours NOT to be accepted! How silly it is to let customers wait for the long time. Services is so bad! Terrible
July 2021 by Margot McDonald
best chain in Durham. they were helpful and welcoming whenever i asked for a help
July 2020 by Mark R
Awful. Absolutely hate banking with these incompetent people.
July 2019 by Ágoston Horányi
Avoid them! They keep you waiting for ages, do not know their own policies and are extremely unsupportive. Worst banking experiences ever.
July 2019 by Emily Norton
Just met a lovely lady called Alison, she helped so much! I was surprised by how much time she gave to make sure I got the exact right account for me and explained things perfectly. I would definitely recommend this branch and the bank now, an excellent experience and a really lovely lady!
January 2019 by Sarula
I was greatly impressed with the customer service, Ms Lynne Cooper in particular helped me solve my issue and upgraded my accounts while we were at it. She was very patient, taking the time needed to settle my nerves and get everything in order. Thank you for going beyond my expectations!
December 2018 by Linda Locking
Always friendly helpful staff when I'm there doing the banking for my work. Efficient, chatty. And serv8ce with a smile.
October 2018 by Ágoston Horányi
Avoid them! They keep you waiting for ages, do not know their own policies and are extremely unsupportive. Worst banking experiences ever.
September 2018 by Emily Henderson
Just met a lovely lady called Alison, she helped so much! I was surprised by how much time she gave to make sure I got the exact right account for me and explained things perfectly. I would definitely recommend this branch and the bank now, an excellent experience and a really lovely lady!
